Overworked- underpaid
Pros
Good location. Weekly asda order with snacks and fruit.
Cons
Upper management do not keep lower management or other staff informed of anything. Changes are made without consulting those doing the job so can make things more difficult. New managers bought it who had no clue what they were doing - they were rude and unhelpful. Unable to plan big projects which effect contact centre staff. Do not care about staff wellness. Do not care about those with mental health issues and would rather get rid of them instead of supporting them. Made to cover night shifts last minute -had no contingency plan apart from contacting team managers to cover when they had been at work all day or encouraging people to stay late even though they had already done long shifts. Upper management would get rid of people without consulting their direct manager to see how they were getting on. HR are unapproachable and unsympathetic and get too involved in the running on the business and should just keep to HR matters.
