Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 298 reviews)); "This job offered great pay and was straightforward." ((in 160 reviews)); "working with great people and teams in a environment with rich company culture." ((in 64 reviews)); "Excellent Training and knowledge of customer service" ((in 62 reviews)); "Great leaders and coworkers." ((in 49 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 190 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 137 reviews)); "No work life balance in the food and beverage department" ((in 96 reviews)); "salary is low and very hard to get a promotion" ((in 92 reviews)); "Managers don't make the best money until they work their way up high." ((in 60 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,962 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Apr 10, 2017

Very disappointed

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Hotel discounts including rooms, food and beverage, and spa. Medical benefits are rather good. 401k match is decent but comes a year later.

Cons

Most political place I've ever worked. Some ladies & gentlemen get promoted/Title change with better pay and no more responsibility. While others who have been in company 5+ years with the experience basically get told to find another job if they're not happy with it. To be "promoted" or receive a pay increase you have to apply for that position. There are no promotions or raises because of the production level or experience one has. Work life balance for operations doesn't exist at my property.

4.0

Feb 4, 2017

Event Coordinator

Special events coordinator

Recommend

CEO approval

Business Outlook

Pros

Ability to take on as much as you want. If you do a good job you will be given more work, and more experience will lead to a promotion.

Cons

Cannot get promoted unless there is a position available. Not a lot of creativity involved. No windows in offices. Cubicles.

3.0

Jan 24, 2017

Be a yes-man and you'll do great.

Banquet cook

Recommend

CEO approval

Business Outlook

Pros

Decent pay and benefits. Looks good on a resume. Opportunities to travel and transfer worldwide.

Cons

Lots of corporate nonsense. Lots of white males in management. Lots of demanding guests.

Viewing 295 - 297 of 2,962 Reviews

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