Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 288 reviews)); "Fun! Good pay and hours" ((in 162 reviews)); "working with great people and teams in a environment with rich company culture." ((in 55 reviews)); "Great company culture from Marriott and good HR." ((in 51 reviews)); "Great leaders and coworkers." ((in 48 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 189 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 130 reviews)); "No work life balance in the food and beverage department" ((in 95 reviews)); "salary is low and very hard to get a promotion" ((in 89 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 61 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,960 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,960 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Mar 1, 2010

Good place to learn abt the Service Industry

Senior guest relation officer

Recommend

CEO approval

Business Outlook

Pros

Good training given Open door policy Very good Corporate Culture Huge Learning opportunities Co -worker is friendly Work environment

Cons

compensation package employee retention inconsistent with the corporate culture : what stated in the handbook and what is implemented is different Career advancement is limited

1.0

Feb 19, 2010

Working at The Ritz-Carlton is not what you think it is.

Human resources

Recommend

CEO approval

Business Outlook

Pros

It's an iconic brand, professional environment, nice hotels in the US and exotic locations. The brand does a good job in creating an employment brand.

Cons

On the contrary, the creation of an employment brand is just that. They list all the reasons why you should work there. It's convincing and believable. However, what they don't tell you is that you will work 60 to 70 hours per week as a manager. They will squeeze every inch of productivity out of you until you burn out and quit or you burn out and underperform. You'll get fired as a result. The concept of Work Life/Balance means you can leave work early to pick up your kids. However, you will be working from home until 11p, 12pm, 1am because your boss is working during these hours hence you should be as well. Working long hours is one of many unspoken behaviours. No one dares to bring it up in person and in front of management. However, this issue comes up time and time again during the Employee Engagement Survey. Nothing happens to the feedback. Management does not act.

3.0

Jan 29, 2010

Restaurant / F&B Management

Food and beverage manager

Recommend

CEO approval

Business Outlook

Pros

A great place with great line staff who are mostly highly motivated. Ritz is a great employer to have on your CV.

Cons

Poor senior management, poor decision making in promotions (supervisor level). Senior management takes too much advantege of their priviliges especially during the recession.

Viewing 2935 - 2937 of 2,960 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Server Assistant (Shipboard)

United States

View job

Concierge (Shipboard)