Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 288 reviews)); "Fun! Good pay and hours" ((in 162 reviews)); "working with great people and teams in a environment with rich company culture." ((in 55 reviews)); "Great company culture from Marriott and good HR." ((in 51 reviews)); "Great leaders and coworkers." ((in 48 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 189 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 130 reviews)); "No work life balance in the food and beverage department" ((in 95 reviews)); "salary is low and very hard to get a promotion" ((in 89 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 61 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,960 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,960 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Sep 9, 2010

Good pay, excellent discounts, nice environment.

Massage therapist

Recommend

CEO approval

Business Outlook

Pros

The hotel discounts are awesome! $50 rooms at Ritz-Carlton and even cheaper at Marriott. Very wonderful work environment in the spa at the beach resort. Friendly co-workers. High prestige customers.

Cons

Lousy food in the employee cafeteria Management overly critical and low on communication skills Sometimes snobby guests can be rude

5.0

Aug 24, 2010

About as good as it gets in this industry.

In room dining server

Recommend

CEO approval

Business Outlook

Pros

If you are a sharp, skilled, fast, and engaging employee you will enjoy it and make good money. If you are not, you will not be appreciated by those who are.

Cons

Low hourly pay, but with great tip potential. Long hours. The parent company Marriott International with their corporate edicts are not appreciated.

4.0

Aug 6, 2010

leader in the industry!

Concierge

Recommend

CEO approval

Business Outlook

Pros

great place to work... happy about the experience, but glad to be out of the hospitality industry... for a hotel job, the ritz is the best company to work for besides their antiquated dress code but that's to be expected. i made a lot of money without having to do an exorbitant amount of work. "We are ladies and gentlemen serving ladies and gentlemen." They really try to let this company model permeate through every aspect of the business. Overall, I am very happy to say that I was "Ritz-Carlton."

Cons

its a hotel job. no weekends, no holidays to yourself... had to shave everyday. antiquated dress code/grooming standards (cant keep anything but a moustache, women's hair has to be one "natural" color, no "crazy" colors on a girl's fingernails, etc) but otherwise, there really arent too many cons besides the nature of the industry and its 24/7/365 culture. you have to be a true workaholic to make a career in the hotel industry!

Viewing 2923 - 2925 of 2,960 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Server Assistant (Shipboard)

Estados Unidos

View job

Concierge (Shipboard)