Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 288 reviews)); "Fun! Good pay and hours" ((in 162 reviews)); "working with great people and teams in a environment with rich company culture." ((in 55 reviews)); "Great company culture from Marriott and good HR." ((in 51 reviews)); "Great leaders and coworkers." ((in 48 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 189 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 130 reviews)); "No work life balance in the food and beverage department" ((in 95 reviews)); "salary is low and very hard to get a promotion" ((in 89 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 61 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,960 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,960 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Sep 27, 2010

Good Hotel, horrible pay

Guest relations

Recommend

CEO approval

Business Outlook

Pros

It's a absolutely employee friendly environment. Guidance team and the employees enjoy the same working status. All the staff are entitled to make any decisions to please guests without any preauthorisation from managers as long as it's reasonable. Highly recommend to someone who wants to start their career in a 5 star hotel. You definitely will feel proud to be part of Ritz-Carlton.

Cons

Horrible pay, horrible bonus, no over-time pay.

3.0

Sep 24, 2010

Fun for a while

Recreation attendant

Recommend

CEO approval

Business Outlook

Pros

Fun job, get to meet and work with a lot of people as well as connect with big name people. You will meet a lot of celebrities. Great tips in teh summer (died down as a result of the economy though)

Cons

Job gets boring after a while, same ole same ole. Random hours, hard to get a schedule you need. I was denied full time status and could not receive the benefits I wanted. Impossible to move up in the company to a management position.

2.0

Sep 20, 2010

Ritz Carlton

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The money is very good when you are working. There is an employee meal for all employees, some days it is better than other days.

Cons

The hotel is scaling back on all the services. They are closing the restaurants, club level and just the over all standards have dropped.

Viewing 2920 - 2922 of 2,960 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Server Assistant (Shipboard)

Estados Unidos

View job

Concierge (Shipboard)