Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,961 total reviews)
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Hervé Humler

80% approve of CEO

67% positive business outlook

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,961 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Reviews by job title

3K reviews
5.0
May 26, 2011
Recommend
CEO approval
Business Outlook

Pros

great atmosphere, great Ladies and Gentlemen

Cons

low salary long hours changing shifts

3.0
May 24, 2011

just ok

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

discounts, often can work more hours, meet people from different places, very beautiful place to work, close to the beach

Cons

strict, boring sometimes, have to dress up everyday, have to cater to all guests all the tiem, hotel discount is till expensive

2.0
Apr 6, 2011
Recommend
CEO approval
Business Outlook

Pros

The benefits are good, if you have time to use them with the hours you are scheduled Free lunch Holiday pay

Cons

Terrible salty food in the employee cafeteria. You tell us to eat healthy then feed us greasy, fried foods and give us an option of a poor looking salad bar Employee satisfaction survey a joke: Managers tell you what to say, and how to say it or they will get in trouble. It's suppossed to be anynomous, but when there is 5 people in your department and you have to say which department you are in, how old you are and what your ehtnicity is, they know who you are. People are scared to answer truthfully so THEY DON'T! Meetings and Special events managers have no clue about food or what to call certain items. Sometimes they make up their own menu and don't give us a hint at what they are getting at. No help from senior management whatsoever. There is no pastry chef for more than a year now, we are understaffed and underheard. So we work 11-16 hours a day, sometimes 6 days a week while other departmentments are going home early. Also, they hire people with limited abilities and no skills and don't promote those who deserve it. No communication between departments. We are constantly missing BEOs, having to arrange our own transportation for the wedding cakes at our other property and making dessert for our other property whlie they are preparing it themselves (wasting time!) Working every holiday, ALL DAY LONG No bonuses for hourly employees

Viewing 2908 - 2910 of 2,961 Reviews

Glassdoor has 3,526 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.