Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 302 reviews)); "Fun! Good pay and hours" ((in 154 reviews)); "working with great people and teams in a environment with rich company culture." ((in 57 reviews)); "Great leaders and coworkers." ((in 53 reviews)); "Great company culture from Marriott and good HR." ((in 43 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 189 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 134 reviews)); "salary is low and very hard to get a promotion" ((in 95 reviews)); "No work life balance in the food and beverage department" ((in 94 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 60 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,962 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Feb 3, 2014

An excellent company to work for, and I thoroughly enjoyed the many relationships I formed during my years there.

Receptionist/administrative assistant

Recommend

CEO approval

Business Outlook

Pros

The company has excellent opportunities for upward mobility.

Cons

Not just with Ritz-Carlton, but within the hospitality industry, there are sometimes many changes that are sometimes not for the best.

5.0

Feb 3, 2014

Amazing corporate culture.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Culture that supports employees through empowerment Great opportunity for upward mobility Fantastic leaders that are stars of the industry

Cons

Some properties feel like an upscale marriott

3.0

Jan 23, 2014

Worked in Human Resources and in Guest Services

Call center specialist

Recommend

CEO approval

Business Outlook

Pros

- Provides Employees with free lunch- 365 Days a year - Tons of Employee discounts, deals and of course name recognition when you say you work for the Ritz. -Decent pay -Always room for growth and other opportunities

Cons

- Overworked, sometimes having to work doubles back to back - Managers are rude -Under-staffed, if they just knew how to hire the right people and not just get any tom off the street maybe they wouldn't have such a large turnover rate.

Viewing 2830 - 2832 of 2,962 Reviews

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Ritz-Carlton

Ritz-Carlton reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

An excellent company to work for, and I thoroughly enjoyed the many relationships I formed during my years there.

Amazing corporate culture.

Worked in Human Resources and in Guest Services

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Jobs at Ritz-Carlton