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      Ritz-Carlton

      Part of Marriott International

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      Ritz-Carlton reviews

      3.7

      69% would recommend to a friend

      (2,964 total reviews)
      avatar

      Hervé Humler

      80% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,964 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

      Reviews by job title

      3K reviews
      3.0
      Oct 13, 2014

      First class organization

      Outside attendant
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are excellent. Heavily discounted hotel stays around the world. Good health insurance benefits too. An overall good work environment.

      Cons

      The guests can have high expectations. Management also has high expectations. The pay is not great. The company does always promote from within.

      4.0
      Oct 13, 2014

      Overall great, liked most fellow employees and management, hours and wages were inconsistent

      Server
      Recommend
      CEO approval
      Business Outlook

      Pros

      Worked both part time and some full time as a server. Money had potential to be good. Ability to move up within department was there, however in order to move departments it was more challenging and you had to start out at the lower end-even if you had previous qualifications. Also they had full benefits if you worked full time which was wonderful.

      Cons

      Schedule was unpredictable, working holidays, very long nights some times, ugly uniforms

      5.0
      Oct 6, 2014

      "We are Ladies and Gentlemen, Serving Ladies and Gentlemen"

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Culture, Excellent Benefits, Structured well, Opinions Valued, Guests are not always right! Compared to other hotel brands, Ritz-Carlton is the best! Treated with respect and appreciated for your hard work. Excellent training and managers will help you move up in the company if you are willing to put in the time and energy! Wonderful experience!

      Cons

      High Expectations! Guests can be very demanding.

      Viewing 2683 - 2685 of 2,964 Reviews
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      ReviewsRitz-Carlton reviews

      Glassdoor has 3,531 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.