Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 293 reviews)); "This job offered great pay and was straightforward." ((in 167 reviews)); "Excellent Training and knowledge of customer service" ((in 65 reviews)); "working with great people and teams in a environment with rich company culture." ((in 63 reviews)); "Great leaders and coworkers." ((in 51 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 190 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 127 reviews)); "No work life balance in the food and beverage department" ((in 97 reviews)); "salary is low and very hard to get a promotion" ((in 87 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 63 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,964 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,964 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Dec 4, 2024

It’s a no for me

Food and beverage manager

Recommend

CEO approval

Business Outlook

Pros

Benefits, PTO, Sick leave, that’s it

Cons

Very high school. Apparently physiological harassment isn’t an HR policy violation which keeps the team toxic. No real food or beverage knowledge in the department, just businessmen. Pushing low quality US Foods products kills. Don’t tell them you’re pregnant unless you want work to get a lot more difficult, oh they won’t fire you they will just make you want to quit. If you are creative, passionate and someone who represents the truth this place is not for you. Don’t work too hard or you’ll find yourself doing 4 people’s jobs. Spend too much time around the wrong people and they will make you feel like you’re the wrong one. It’s a no for me.

2.0

Dec 1, 2024

Runaway, quick

Front desk

Recommend

CEO approval

Business Outlook

Pros

The relationships built with guests are one in a million. They will remember you

Cons

Nepotism, ego and moldy walls equal RC Coconut Grove. You’re selling a subpar product to luxury consumers. The ownership is really fiscally frugal. Because of this, the hotel management is being blocked on either end, whether it be by ownership or Marriott corporate to not keep up their hard product standard. In return, the front line labor receives the backlash from luxury consumers who are used to a standard behind the RC brand name. It’s not fair and causes a toxic workplace for frontline employees. Nor is it fair to any of the internal hires who know better from other Marriott properties. How would you let a sexual predator become a Rooms Exec? No thorough vetting. Just grabbing who they can to ride out another high season.

3.0

Nov 30, 2024

it was ok

Guest service representative

Recommend

CEO approval

Business Outlook

Pros

nothing really. i didn't like working there

Cons

-pay wasn't worth it -hours sucked

Viewing 211 - 213 of 2,964 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Assistant Maintenance Supervisor

Activities & Events Associate (Shipboard)

Estados Unidos

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Deckhand - AB (Shipboard)

Estados Unidos

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