Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,960 total reviews)
avatar

Hervé Humler

80% approve of CEO

67% positive business outlook

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,960 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Sep 7, 2008
Recommend
CEO approval
Business Outlook

Pros

For your resume as work history, to learn exceptional guest service skills. To learn what NOT to do as a manager.

Cons

Poor leadership, low salaries, lack of opportunity for promotion to leadership within the same property. Ridiculous expectations of availability for very little recognition and mim. salary.

2.0
Nov 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay and health benefits

Cons

Forced to do "wows" which is just extra unpaid work Expected to do overtime and shamed if you don't Taking disrespect from residents is basically a job requirement After you get to front desk, its a dead end job

Viewing 136 - 138 of 2,960 Reviews

Glassdoor has 3,525 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.