Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

68% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 298 reviews)); "Fun! Good pay and hours" ((in 161 reviews)); "Excellent Training and knowledge of customer service" ((in 68 reviews)); "working with great people and teams in a environment with rich company culture." ((in 63 reviews)); "Learn a lot with great colleagues around me to help me out." ((in 48 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 187 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 134 reviews)); "No work life balance in the food and beverage department" ((in 102 reviews)); "salary is low and very hard to get a promotion" ((in 87 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 58 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

Compare reviews

3.8

68% would recommend to a friend

(2,958 total reviews)

Hervé Humler

79% approve of CEO

66% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.8 out of 5 stars, based on 2,958 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Oct 3, 2025

Worst Company on Earth

Senior manager

Recommend

CEO approval

Business Outlook

Pros

They have nice ships which is about it

Cons

The company is the most toxic and unprofessional I have ever seen in my life. Since working there within a few weeks over 20 people were 'dismissed' because they voiced concerns or opinions over the way they were treated by senior management, The company has an incredibly high retaliation culture and HR Teams both onboard and ashore are also part of this making the crew feel as though they have to suffer in silence because anyone that speaks up - gets sent home. The quality of food for crew is disgusting, the way people are spoken to by their heads of department borders on abuse and I have known many many people suffer with their mental health as a result of this company.

1.0

Oct 2, 2025

Horrible experience

Licensed massage therapist

Recommend

CEO approval

Business Outlook

Pros

Location Location Location Location Location

Cons

I experienced everything from sexual harassment to wage fraud during my time with this company. Management was unprofessional and retaliated when I raised concerns about my pay. I was misled about my compensation, and many of my questions were ignored. Sexual harassment was openly tolerated, and reporting it felt pointless. The neglect and lack of support I endured took such a toll on me that I was diagnosed with depression and ultimately forced to leave. I deeply regret ever applying here—January 2026 would have marked three years of employment for me. I would not wish my experience on anyone, and I can only hope that sharing my testimony will spark much-needed change in the way this company operates.

4.0

Sep 10, 2025

Good

Spa concierge

Recommend

CEO approval

Business Outlook

Pros

Good Clean Money Growth Good

Cons

None None None None None

Viewing 64 - 66 of 2,958 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Concierge (Shipboard)

Server Assistant (Shipboard)

Estados Unidos

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Sound & Light Technician (Shipboard)

Estados Unidos

View job