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      Ritz-Carlton

      Part of Marriott International

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      Ritz-Carlton reviews

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      3.8

      68% would recommend to a friend

      (2,958 total reviews)
      avatar

      Hervé Humler

      79% approve of CEO

      66% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Career opportunities

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.3

      Senior management

      3.2

      Work/Life balance

      Ritz-Carlton has an employee rating of 3.8 out of 5 stars, based on 2,958 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      5.0
      Jan 20, 2026

      Great company

      Spa receptionist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great leadership! Great pay! Decent hours

      Cons

      Couldn’t stay on property with staff discount but may have changed now

      2.0
      Jan 15, 2026

      Management and Communication Challenges

      Guest experience
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Brand recognition may benefit early career profiles

      Cons

      - Leadership style can feel authoritative - Unequal treatment; opportunities often depend on personal preference - Poor boundaries in professional discussions

      4.0
      Jan 13, 2026

      Great training and benefits. Bad upper management and pay

      Bartender
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great training that is ongoing through employment, not just when you first start. Benefits including health, dental, vision, 401k match, heavily discounted rooms and food, stock discounts.

      Cons

      Very high turnover rate at my property due to location in the mountains. Felt like they did not try to keep staff but would instead just bring someone new one who would work a minimum or low wage. Made for constantly having to train new employees and deal with new managers. Hourly employees did not see raises and senior employees were held to higher standard with no extra pay.

      Viewing 31 - 33 of 2,958 Reviews
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      ReviewsRitz-Carlton reviews

      Glassdoor has 3,523 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.