Revolut reviews

I can speak solely for the sales department, but for me it is clear and genius how the company works: They hire fresh AEs who are genuinely excited and motivated to sell the product(which is actually amazing). Juice the most out of these AEs in 3/6 months of their probation, and then kick them out. Then another cycle begins. It’s genius because durning the probation, these AEs bring clients and all their energy to the organization and then burn out being left with depression and exhaustion. Some objective facts: 1. KPI’s are impossible to reach until you get extremely lucky and somebody brings ridiculous revenue to the company. (And it is made on purpose to be able to keep kicking people) 2. Lead sourcing is practically impossible since any market you will be working on has been sourced countless times by your colleagues and ex colleagues. There are no systems in place to help sales reps with lead sourcing. 3. The support from the management is extremely limited as they are also under massive pressure and just pass their anger on to their subordinates. 4. Your colleagues (especially seasoned) most likely will not be willing to help you since everyone is fighting for themselves. 5. Atmosphere of absolute exhaustion and tiredness in all the meetings and cross-functional activities. 6. Cherry on top of the cake - commissions are non-existent since you start getting commissions after you hit the KPI’s which are set on ridiculous levels purposefully. In summary: they drain maximum from you by giving you a somewhat higher than average salary for 3 months, and then after you are a used and burned out material - kick you out. This way they keep increasing customer base, while keeping their costs at minimum because nobody gets commissions or promotions. Incredibly evil strategy, but seems to work for them.

This place is a complete madhouse. In my training team, 60% of people got axed after probation, and others bailed on their own. Support here hinges entirely on quality checks. They scrutinize one chat per day against a whopping 20-point checklist. Miss one, and the whole chat fails. I even got marked down for apologizing too much to a customer who was extremely upset. Everything has to follow strict protocols. We're barely allowed to personalize templates, expected to act like robots while also showing empathy. Mistakes are a no-go during probation, yet we're drowning in procedures, data, and knowledge. After just three days of training, I was thrown into handling crypto and trading, and got dinged for minor errors—a misclick here, using "hold on" (a forbidden phrase) there. Every week, the team leader reviews our failed chats and customer ratings with us. Customer ratings can tank over things we can't control, like transfer delays, and that, along with all the quality reviews, hits our KPIs hard. Even though I had more passes than fails in my reviews, I still got fired. When I pointed out that mistakes are a great way to learn, especially for a hands-on learner like me, they flatly said, "If you make mistakes, you get fired." Don't let yourself be lured in by the posh name of the company: the level of irrational stress and absurd management is crazy.