Rent-A-Center reviews

2.9

40% would recommend to a friend

(2,517 total reviews)

Fahmi Karam

45% approve of CEO

34% positive business outlook

Rent-A-Center has an employee rating of 2.9 out of 5 stars, based on 2,517 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Rent-A-Center employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
2.0
Feb 13, 2017

No Values - Operations Not Accountable

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Still some good people left that are holding it all together.

Cons

Empty suit leadership. Zero accountability for field operations senior leaders. Blame is always pointed at corporate. Initiatives rolled out half-baked and against the recommendations of the experts. Zero work/life balance.

3.0
May 20, 2016
Recommend
CEO approval
Business Outlook

Pros

You deal with many different personalities so it's a good school of hard knocks job. The pay started out decent. I like the trips out on the road.

Cons

Where do I begin. The company is trying to turn over the workforce to save money. In turn they are getting a bunch of part-time people that could really care less if they were there or not. It's really insulting to be there for 5 years and get a .09 cent raise when some part-time kid that sits and drools all day gets a quarter. They keep stressing keeping collections down to a certain percent. Hey idiots, the fact of the matter is the people that come to Rent-A-Center don't have a lot of money...that's why they are paying 5 times what something is worse..so we have to add insult to injury by harassing them all the time. Not cool.

2.0
Apr 20, 2016
Recommend
CEO approval
Business Outlook

Pros

Competitive 401K program, standard health benefits (albeit, through United, so...) and on-site gym. If you're "in," you're golden. The individuals are better than the whole of which they are a part. A lot of good people who need a job.

Cons

"Leaders" don't lead or listen, and beware if your opinion is asked - it will be held against you. Loyalty is dismissed, and upper management seems directionless. They speak of future plans but it is obvious to everyone working on the plans that the future passed them by a while back and leadership hasn't adjusted. We will throw untold amounts of money at something pointless, but will then use the lack of money situation to hold back on appropriate raises. Old boy school mentality. The leadership is served, all else serve. The major problem is that it used to be better and now it's sort of a laughingstock. And that's a shame.

Viewing 7 - 9 of 2,517 Reviews

Glassdoor has 2,597 Rent-A-Center reviews submitted anonymously by Rent-A-Center employees. Read employee reviews and ratings on Glassdoor to decide if Rent-A-Center is right for you.