Organizational Structure and Management:
This Indian subsidiary services the outsourced businesses based out of North America, the markets that generate most of the revenue. Albeit the nomenclature they are not a technology company but primarily a staffing agency, with human resource consulting services. The holding model means many subsidiaries and a non centralized system of human resource processing.
Except for the executive leadership onshore the nomenclature used for the management in India has little to no reflection of the levels of management that is usually followed in the industry. This might be due to the holding nature of company and the need to have parity of position. The result the person running the Hyderabad center, albeit kind, charming and a skill full politician is still called a Senior vice President, with two or more Senior Vice Presidents reporting into him for a center with only 300 employees. Funny Guys, Funny Guys!
Heavy dependence on software systems from third parties, lack of centralized system of data processing and presentation, incoherent delivery of knowledge, makes delivery of service quality highly difficult unless the team is highly experienced and is focused on a single process. The result is ambiguity between processes, conflict between teams leading to a higher percentage of errors in many of the processes.
The company's organizational structure is confusing. It appears the Indian Subsidiary is some sort of a sidekick division for the parent company in USA, an outsourcing activity to save costs. Other than volume generation there's isn't much in the space of innovation. Doesn't look the parent company expects much in terms of competence from the India operations.
Funny guys, Funny guys they are. Typical Indian management, they talk big and implement less. People managing this site behaves as if they have been appointed as feudal lords for time serving an emperor. The reporting structure is non linear creating conflicts in issue resolution. Competence aside, the most important talent required for managers here is good vocabulary and the ability to charm your way by building castles in air, when you cannot do that a little arm twisting and intimidation gets the job done.
There appears to be a cold tussle between onshore and offshore teams, it seems the onshore managers have more control with better exposure and experience/competence at the job. The offshore is either busy nodding their heads or playing petty politics. The on-shore retains all the decision making with regard to product and process, and of course offshore is striving for cosmetic changes that hardly have any impact on the overall business practices except for cost savings on labor and taxes.
Work Culture
This company will remind of you of a typical domestic call center handling an international process. One could time serve in this company up-to 10-20 years as long as you are useful to the management. The only competence required is volume churning, in-spite of the company's lofty brand values. The offshore work culture looks more like a feudal structure than a corporate leadership. While the onshore team encourages disagreement, knowledge acquisition and strive to live up to the brand value the offshore teams swear by obedience to hierarchy. Manager say's "blaak sheep", you says yes Sir, otherwise your days are numbered.
The glaring inadequacies of Indian education and culture values show up starkly when compared to how the teams are run onshore. Team leadership is more of a command and follow, rather than that of leading by competence. The result of insecurity and micromanaging is simply a dishonest atmosphere, the absence of open and mature communication between teams, and never ending tussle to be as useful as possible to the manager in-order to be in the good books.
The bots and androids that server here think they are some kind of Leaders, corrupting the very meaning of the word. This company will remind you of a catholic school with Indian teachers and Headmaster albeit the only motive is a sinister greed for Job Security. The difference to authority , the false feeling of superiority, the class system will show you how incompetent this country has become.
This company is going to be a good fit if you are here for time serving and job security. If you are aiming for job satisfaction or a challenging workplace, one should be looking for other companies in the market.