Heavy micromanagement from the very top trickles down and makes for an unpleasant working environment with a lack of respect and trust. You hire me for my skill set and capabilities then continue to belittle decisions I make in the interest of my customers and the protecting the brand experience.
They would like you to appear like you're doing productive work so that the workforce team are satisfied and can justify the cost of running the department despite many of the systems and processes not working properly resulting in many difficulties in completing daily tasks.
I've never worked for a company with such a poor structure for resolving large technical and procedural issues. You are a huge company in the US, launching into the European market with zero workforce to implement this huge undertaking. It felt embarrassing discussing with customers some of their experiences with the reputation RH has,
Gary should be on the ground in the UK figuring out what on earth is going wrong, and there are a team of 15 customer service associates who are ready to tell you exactly what isn't working and where money should be invested rather than diversifying into Yachts and Private Jets.
Because of this, there is a lack of reliable support and training, with always the response of 'good question' & 'we will circle back' with NO follow-up. I shared my opinions and experience regarding the lack of leadership and communication with my director. I saw zero improvement over the time I was there because ultimately they don't care. However, will use the reason for you not replying to a message within an 'appropriate amount of time' as a genuine reason to have a performance review and fire someone they don't personally like.
You are treated like children consistently being told too many people are talking, despite if you are training teammates, discussing work and problem-solving with colleagues and even when on your unpaid lunch break because it is an open office.
Management also focuses more on the dress code rather than offering a positive working environment. If my performance is based on my choice of shoes and my daily contribution is overlooked, you know progression and building a career with this company will not be based on merit but only if you follow their nonsense 'rules' and don't become part of the 'drama triangle'
They want someone who can think for themselves and outside of the box for their customer BUT ONLY if that falls inside the RH Box they have laid out. Don't be fooled by the impressive script of their vision, values and beliefs.
I could go on for days but ultimately my mental health suffered tremendously working for RH and I only stayed so long due to consistent promises that things would get better, when it comes down to it they are dishonest and don't care enough to try.
