Pros
In many respects Restoration Hardware was a great place to work. The product we were selling is excellent (and so easy to sell), customer service was very good which was an excellent support for us. Restoration Hardware hires generally amazing people and provides a lot of product information support which helps you to do your job. The pay was ok, my team were very flexible on hours within the contrains of the retail industry requirements. The standouts for wworking with restoration hardware were the in store people and product.
Cons
I worked at a smaller store although we still did big numbers. Sadly, there was a HUGE discrepency between what we were paid and what people at larger stores were paid even though we were in the same geographic area. With fewer staff and a smaller store, we still managed to exceed our targets month after month yet were paid less. I found that Company Managers (as opposed to store managers) were slow to communicate information especially prior to them closing our store. Unfortunately they lost excellent employees who might otherwise have taken up their offers of other jobs within the company because of this. It was handled badly.
