RH reviews

General arrogance of employees Management failure to follow through Lack of tools to achieve the goals you're expected to reach

Where do I start. The company has no idea as a whole what they are doing. They create and make things up as they go along. Taking time off, requesting time off and actually getting it, you have a better chance of surviving being hit by a train then getting the time off that you need. The company focuses so much on LUXURY brand and in all actuality, it's not. There are some customer's who are dealing with years of exchanges just to get a piece of "1st Quality" furniture. management will tell you to do what is right by the customer and when you try and do that by getting approval to correct a mistake or to make it right you get told that that is out of policy and they won't approve it. Then why say do what is right by the customer then. just admit that Restoration Hardware is looking to make $$$ and not looking out for the purchaser. When hired I was given the impression that the schedule that I was offered would be set, when in fact every 3-4 months you get put into a LOTTO type system and get a new schedule. This needs to be made much more clear.