Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 87 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 65 reviews)); "Great team and community in the company" ((in 46 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 45 reviews)); "Benefits are good" ((in 39 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 41 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 21 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 8 reviews)); "Constant bullying to sell or refer.. Report big profits then insult staff come pay negotiations whilst senior management more than likely rub their hands together taking bonuses." ((in 7 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 5 reviews))

RAC reviews

4.5

89% would recommend to a friend

(1,050 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.3

Work/Life balance

4.3

Career opportunities

RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Jan 29, 2026

RAC

Customer expert

Recommend

CEO approval

Business Outlook

Pros

All colleagues are great, Very friendly and always eager to help. The office building itself is very cool. Parking is great.

Cons

As shifts can vary, this can be confusing initially.

RAC Response

4mo

Thanks for taking the time to share your experience, we’re really pleased to hear how friendly and supportive you’ve found the team, and that you’re enjoying the workspace and facilities. Thanks for your feedback on shift patterns, training resources and access to managers. We know how important it is to feel supported, especially in your first months, and we hope you feel assured that we’re continuing to improve our systems and training materials to make onboarding smoother and more consistent.

4.0

Jan 29, 2026

Easy but boring and repetitive

Renewals and retention agent

Recommend

CEO approval

Business Outlook

Pros

Consistent hours, rota 6 weeks in advance, bonuses can be around £400 a month if hitting targets,

Cons

theres no variety in day to day - the turn over rate for employment is very high - constant pressure to hit targets - feels morally questionable at times

RAC Response

4mo

Thanks for taking the time to share your experience so far. It’s good to hear the consistent hours, advance rotas and bonus opportunities are working well for you, it's something we're consistently working on. We also appreciate you raising your concerns around variety, pressure and how some situations feel. We never want any colleague to feel uncomfortable or unsure about the expectations of their role. If you ever feel that something isn’t in the best interests of you, our customers or the wider team, we’d really encourage you to speak with management, or the People Team — they’re there to listen and support. Thank you again for your feedback. It helps us keep improving the experience for everyone.

5.0

Jan 29, 2026

Fantastic place to work and lovely team

Digital account manager

Recommend

CEO approval

Business Outlook

Pros

Really supportive team, lots of opportunities, great benefits.

Cons

Haven't come across any yet!

Viewing 295 - 297 of 1,050 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

RAC reviews

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Reviews by job title

RAC

Easy but boring and repetitive

Fantastic place to work and lovely team

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