Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 89 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 65 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 45 reviews)); "Great team and good atmosphere" ((in 40 reviews)); "Benefits are good" ((in 40 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "No career progression" ((in 9 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 6 reviews))

RAC reviews

4.6

90% would recommend to a friend

(1,050 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Aug 19, 2025

Great organisation to work for

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Everyone is encouraged to contribute towards the ongoing success of the business, The executive team and CEO are accessible and engaging. Unlike most big organisations I have worked for, there does not seem to be any bureaucracy or politics at play. Everyone is clear what their roles/responsibilities are and are empowered to make a difference rather than getting blocked off by red tape or hierarchy.

Cons

As we're a fast-paced organisation there is a lot of change and shifting priorities which most people are comfortable with but it isn't for everyone.

RAC Response

10mo

Thank you for your thoughtful review. It’s fantastic to hear that you feel empowered and supported, creating an environment where people feel heard and valued is exactly what we strive for. We're proud of the positive culture we've built, so it's rewarding to see that reflected in your experience. We also appreciate your honest feedback about the pace and change within the business. You're absolutely right - it’s not for everyone, but please note we’re always looking for ways to support our teams through change while maintaining clarity and focus. Your advice to management is well taken. We’re committed to maintaining strong, positive leadership and ensuring our values continue to guide us as we grow. Thanks again

3.0

Aug 16, 2025

Good for a stop gap or stepping stone to a build experience

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

No weekends, supportive training staff and management, No sales.

Cons

typical call centre, minimum wage, usual call centre KPI

RAC Response

10mo

Thank you for sharing your experience. We're pleased to hear you valued the supportive training, management, and work-life balance - we believe these are points that can set us apart from similar roles elsewhere. We know that call centre environments can present challenges and please be assured that we're committed to ongoing improvements to ensure our colleagues feel supported and engaged.

5.0

Aug 16, 2025

Excellent company

Motability specialist

Recommend

CEO approval

Business Outlook

Pros

Great work environment. Friendly staff

Cons

Long hours Can be stressful dealing with customers

RAC Response

10mo

Thanks for your feedback - so glad to hear you’re enjoying the work environment and team, we're really proud of the work our Motability team do. We understand that long hours and customer interactions can be challenging in high-demand times and we're continuously working to support our colleagues in these areas to ensure a balance.

Viewing 223 - 225 of 1,050 Reviews

Jobs at RAC

FRONT DESK

Olive Branch, MS

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Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

Olive Branch, MS

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