Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 91 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 65 reviews)); "Great team and good atmosphere" ((in 49 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 48 reviews)); "Benefits are good" ((in 36 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 39 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 10 reviews)); "No career progression" ((in 9 reviews)); "pension is not market leading" ((in 9 reviews))

RAC reviews

4.6

90% would recommend to a friend

(1,050 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Aug 20, 2025

Finance review

Finance

Recommend

CEO approval

Business Outlook

Pros

- Collaborative culture - Opportunities for growth - Work/ life balance - Positive working environment - Great employee benefits

Cons

- Fast paced environment which can be challenging at times

RAC Response

10mo

Thank you for your review, it's fantastic to see so many positives highlighted! We know the fast-paced nature of our work can bring its challenges, especially with customer demand, and we’re incredibly proud of how our colleagues continue to rise to the occasion and deliver positive results.

5.0

Aug 20, 2025

Strong leadership and real opportunities to grow

Finance

Recommend

CEO approval

Business Outlook

Pros

- Supportive, collaborative people with a strong team culture - Real opportunities for career growth and internal mobility - Part of a successful, fast-paced business where you can drive change - Culture of continuous improvement driven from the top - Highly visible and accessible executive team - Weekly CEO-led company-wide meetings open for Q&A and feedback

Cons

Benefits package is below market standard: e.g. Pensionable salary capped at basic rate band, not full base pay as provided by other employers; Enhanced maternity pay limited to 3 months (vs. 5–6 months elsewhere); Christmas party budget of £20pp is too low to be meaningful

RAC Response

10mo

Thank you for sharing such detailed feedback. It's great to know that our focus on continuous improvement and transparency is making a positive impact. We also appreciate your comments regarding the benefits package. Attracting and retaining great people is a priority for us, and we understand how important it is to offer competitive and meaningful benefits. Your suggestions are noted and will be shared with the relevant teams as we continue to review and evolve our employee offering.

5.0

Aug 19, 2025

sales managment

Sales + sales managment + learning and development

Recommend

CEO approval

Business Outlook

Pros

want to expand my work field bring my work ethics and experience into a new challenge

Cons

bilingual spanish speaking as well as english over 15 years of retail experience plus 5 more years of sales coaching and development

Viewing 217 - 219 of 1,050 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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Finance review

Strong leadership and real opportunities to grow

sales managment

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