Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 89 reviews)); "Fun and friendly colleagues" ((in 62 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 48 reviews)); "Great team and good atmosphere" ((in 44 reviews)); "Benefits are good" ((in 39 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 38 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 21 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 12 reviews)); "Not the best pension or benefits" ((in 8 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 6 reviews))

RAC reviews

4.6

90% would recommend to a friend

(1,049 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,049 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Aug 25, 2022

Fast paced

Customer expert

Recommend

CEO approval

Business Outlook

Pros

Great earnings and benefits you get lots of training

Cons

Fast paced. If you don’t like targets it’s not for you

RAC Response

3y

Thankyou for taking the time to review your experience here at RAC. We are fast paced, we focus on delivering vital services to our members and customers, whilst we strive to ensure a fantastic customer experience.

3.0

Jul 15, 2022

Mixed bag. Very frustrating.

I.t. support specialist

Recommend

CEO approval

Business Outlook

Pros

You'll probably learn a lot very quickly given how rapidly things seem to change and how few people seem to be doing multiple roles. This does, oddly, lead to quite a lot of autonomy within a role as others seem too busy. You'll be exposed to a lot of information and will pick up a good level of high level technical understanding - whether intentional or not - so from that perspective there's a lot of info to be collected to add to your armoury.

Cons

If you adore working within a Short-Termism environment then go for it. Plans are made, enacted with urgency....then ditched within days. A lack of recognition of self-obtained professional qualifications. In fact, in my experience, there's a dislike of putting people forward for any professional qualifications - or even allowing time for employees to undergo such courses themselves. A complete reticence to commit to modern working practices is a real bugbear. The pandemic offered so much chance to move from the typical Micro-management environment of UK industry but, sadly, RAC just doesn't seem willing to fully commit or explore new or inventive practices.

2.0

May 13, 2022

Poor

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Salary is decent but little opportunity to increase it

Cons

Poor senior management and communication, high expectations with very little support

Viewing 202 - 204 of 1,049 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

RAC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Fast paced

Mixed bag. Very frustrating.

Poor

Jobs at RAC

RAC reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at RAC

RAC reviews FAQs