Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 86 reviews)); "Fun and friendly colleagues" ((in 67 reviews)); "Great team and community in the company" ((in 47 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 46 reviews)); "Benefits are good" ((in 42 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 34 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 21 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 10 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 7 reviews)); "Senior Management are awful and run by fear/demands." ((in 6 reviews))

RAC reviews

4.6

90% would recommend to a friend

(1,048 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,048 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

May 6, 2025

Great Company!

Sales executive

Recommend

CEO approval

Business Outlook

Pros

Rewarded well for hard work Great environment for teamwork Fixed hours Very helpful management

Cons

Office can be a bit too hot sometimes Office can be a bit too cold sometimes

5.0

May 6, 2025

amazing company

Sales executive

Recommend

CEO approval

Business Outlook

Pros

Management are really supportive and motivational Team are super friendly It doesn't feel like work when I'm here Work life balance is amazing

Cons

None that I can think of

5.0

May 6, 2025

Fast paced environment.

Renewal sales representative

Recommend

CEO approval

Business Outlook

Pros

This is a challenging role however the Managers and Seniors are approachable, patient and helpful. The RAC are a decent company to work for and I am proud to be apart of this organisation. It is very transparent and no two days are the same. I have even had the MD sit it on a training session and ideas and feedback are taken seriously, There are nice little touches like ice creams, free drinks and raffles every now and then. You get constant feedback and the salary is competitive and there are chances to make bonus. The systems are modern and you are given autonomy to get your job done. It is a professional environment with good facilities. I have recommended two personal friends to work here which is probably the best endorsement I could give the RAC.

Cons

It is a fast paced role and calls can be challenging. You have to keep your cool and you have to follow procedures and be compliant. At the beginning it can feel overwhelming but it does get more manageable as time goes on and you build up familiarity with systems. The hours can be unsociable and you will have to work late/weekends/bank holidays however this is the nature of the business but beware of this if considering working here.

Viewing 142 - 144 of 1,048 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

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amazing company

Fast paced environment.

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