Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 85 reviews)); "Fun and friendly colleagues" ((in 66 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 52 reviews)); "Great team and community in the company" ((in 50 reviews)); "Benefits are good" ((in 39 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 7 reviews)); "It's border line bullying and like being at school." ((in 7 reviews))

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RAC

RAC reviews

4.6

90% would recommend to a friend

(1,049 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,049 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Jan 21, 2026

Great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Friendly colleagues Structured training Colleague engagement Positive environment

Cons

Some processes are far more complicated than necessary

5.0

Jan 21, 2026

All are welcome to develop, grow and thrive within the company

Director of roadside operations

Recommend

CEO approval

Business Outlook

Pros

Great internal stories of successful senior people starting as roadside mechanics or contact centre advisors. Great fit for anyone motivated by a challenging high reward environment Very approachable and accessible senior and exec team who regularly engage with colleagues and welcome ideas and involvement in open forums or 121. Great apprentice programme. The perfect place for anyone personally driven by a core value of genuinely helping others (Customers/Members) when they need it most. A company that genuinely recognises effort, honest feedback and the desire to deliver for the business and its customers/members.

Cons

Can be too fast pace for some people

5.0

Jan 21, 2026

Empowering, fast-growing with strong support

Marketing director

Recommend

CEO approval

Business Outlook

Pros

Purpose driven culture. Empowered marketing function. Collaborative cross functional teams. Strong focus on data and performance. Career growth opportunities.

Cons

A few legacy processes still need modernising, but improving steadily.

Viewing 91 - 93 of 1,049 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

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Great place to work

All are welcome to develop, grow and thrive within the company

Empowering, fast-growing with strong support

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