Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 85 reviews)); "Fun and friendly colleagues" ((in 66 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 52 reviews)); "Great team and community in the company" ((in 50 reviews)); "Benefits are good" ((in 39 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 7 reviews)); "It's border line bullying and like being at school." ((in 7 reviews))

RAC reviews

4.6

90% would recommend to a friend

(1,048 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,048 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Jan 21, 2026

Challenging but Rewarding

People manager

Recommend

CEO approval

Business Outlook

Pros

Fantastic organisation, growing business with plenty of opportunities The people are brilliant Clear leadership and growth

Cons

Can sometimes feel chaotic and disorganised Data and systems a real challenge sometimes

5.0

Jan 21, 2026

Fantastic place to learn, develop and make change from ideation to implementation

Pricing director

Recommend

CEO approval

Business Outlook

Pros

- Ambitious - Energetic - Fast Paced - Innovative - Investment in new ideas with sound business case - Not hierarchical in practice

Cons

- Pace can be relentless at times - PowerPoint is overused

5.0

Jan 21, 2026

Fantastic place to work and grow your career.

Head of academy

Recommend

CEO approval

Business Outlook

Pros

Working at the RAC as Head of Academy has been one of the most rewarding roles of my career. The organisation truly believes in developing people, and leading the RAC Academy gives you the opportunity to shape the future of the business in a meaningful way. Senior leadership are supportive and genuinely invested in the Academy’s success. There’s a strong sense of purpose, everything we do directly contributes to improving skills in our industry and helping our colleagues deliver exceptional service to members. The culture is collaborative and supportive, with lots of freedom to innovate and bring new ideas to life. I’ve always felt trusted to make decisions, lead strategy, and drive improvements. The focus on apprenticeships and long term talent development is real, not just a tick box exercise, and seeing apprentices grow from day one to fully qualified RAC patrols and SMR techs is incredibly fulfilling.

Cons

Like any fast paced operational business, priorities can shift quickly and you need to be adaptable. At times, there’s a lot to juggle, but it’s rewarding work.

Viewing 85 - 87 of 1,048 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

RAC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Challenging but Rewarding

Fantastic place to learn, develop and make change from ideation to implementation

Fantastic place to work and grow your career.

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