Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 87 reviews)); "Fun and friendly colleagues" ((in 62 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 45 reviews)); "Great team and community in the company" ((in 44 reviews)); "Benefits are good" ((in 43 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 34 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 21 reviews)); "No career progression" ((in 9 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 6 reviews))

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RAC

RAC reviews

4.5

89% would recommend to a friend

(1,050 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.3

Work/Life balance

4.3

Career opportunities

RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Jun 11, 2023

Getting the job

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I found it really easy to apply for my role as an rac patrol/mechanic and the lovely people who did my technical assessment and competency interviews were very friendly and helpful and put you at ease making the whole process less stressful,I was contacted promptly regarding my progress after each interview and the recruitment team were really helpful. I found the whole process was organized really well and would recommend anybody wanting to apply to go for it.

Cons

Haven't started the role yet so can't honestly comment.

1.0

Jun 9, 2023

Worst company to work for

Patrolman

Recommend

CEO approval

Business Outlook

Pros

Money and meeting some respectful customer

Cons

worst customer service no support from managers and always blamed instead of being listened to loads or micro managing dealing with difficult customer that lack common sense getting told to do unsafe repairs even though you don't feel safe with to save cost on towing and other services customers getting rude to patrol because the office have promised them repairs or tows that you then get blamed for doing expected to do more then what was told during joining they have no respect for there staff they go on about health and safety but expect you to do repairs that are shocking and is more safe recovering working for RAC is like working for OXFAM for car owners

1.0

Jun 8, 2023

Look elsewhere

Retentions advisor

Recommend

CEO approval

Business Outlook

Pros

Free rac membership Location Training Pay ok

Cons

Shifts Bonus Staff turnover Face fits mentality

Viewing 742 - 744 of 1,050 Reviews

Jobs at RAC

FRONT DESK

Olive Branch, MS

View job

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

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