Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Manager (17) , Roadside Technician (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 85 reviews)); "Fun and friendly colleagues" ((in 66 reviews)); "Great team and community in the company" ((in 49 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 42 reviews)); "Benefits are good" ((in 39 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 36 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 21 reviews)); "No career progression" ((in 10 reviews)); "pension is not market leading" ((in 9 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 7 reviews))

RAC reviews

Compare reviews

4.6

90% would recommend to a friend

(1,047 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,047 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

1.0

May 20, 2025

Strict

Customer expert

Recommend

CEO approval

Business Outlook

Pros

There was no pros about this job

Cons

Management doesn't care Timed for everything you do Constantly micro managed

RAC Response

1y

Thanks for taking the time to complete a review, I am sorry to hear how you are feeling. We’re committed to creating a workplace where everyone feels included, respected and valued. I would encourage you to reach out to your line manager, a member of the management team or the People (HR) team to see how we can support you. Your feedback is helpful so we want to ensure we address any issues as they arise.

2.0

May 9, 2025

Company review

Legal adviser

Recommend

CEO approval

Business Outlook

Pros

Useful for legal experience and to gain confidence in your legal knowledge. Free coffee and cake here and there.

Cons

Poor pay. Very stressful as they monitor your calls and every minute of your time - how long your calls last, how long you put them on hold and how long your personal time is (e.g. bathroom time).

RAC Response

1y

We’re sorry to hear about your experience - people leadership is an area we’re consistently working to strengthen. Over the past year, we’ve invested in leadership development workshops and 1:1 coaching to help our managers better support their teams. Your feedback is valued and will be passed on to inform ongoing improvements.

1.0

May 5, 2025

Smr smr smr smr smr smr smr

Patrolman

Recommend

CEO approval

Business Outlook

Pros

Can earn good money if your willing to sell your soul

Cons

Have to push smr like your life depends on it. Get calls from management if you do hit your “quota” it’s all the company care about as apparently the ceo has invested his own money in it. So us patrols have to make it work for his benefit

RAC Response

1y

Thank you for sharing your feedback, we appreciate you being open about your views and we’re committed to making the RAC an even better place to work. Our SMR offering provides a full end-to-end solution for our members when they need us most and creates more jobs and opportunities for colleagues. Our CEO is passionate about this. If you have concerns or questions, please speak to your Line Manager or a member of the HR team as we’re always here to listen.

Viewing 70 - 72 of 1,047 Reviews

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Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

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