RAC reviews

Thank you for sharing your feedback. We’re sorry to hear your experience isn't fully meeting expectations right now. While many colleagues tell us they value our culture and leadership - reflected in recent engagement scores - we know there’s always room to improve. Our leaders aim to stay close to the work because they care deeply about our members and teams, but we also want to empower colleagues with more ownership and flexibility. Your comments will help us keep moving in that direction.

Thank you for sharing your feedback, it’s really important to us to hear both the positives and the challenges. We’re glad to hear you enjoy the variety in your day-to-day role. We know that working in a customer-demand driven environment can be intense, and we’re sorry to hear that the pressure around KPIs and scheduling has impacted your experience. Your comments about member service and internal processes are taken seriously and our patrol teams are committed to reviewing how we can better support our patrols while maintaining high standards of care for our members. We also appreciate your advice to management. Striking the right balance between performance measurement and service quality is something we’re continuously working on and feedback like yours helps us understand where we need to improve. Thanks again for taking the time to share your thoughts.