Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 85 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 65 reviews)); "Great team and community in the company" ((in 46 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 44 reviews)); "Great teamworking ethos and culture" ((in 37 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 19 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "pension is not market leading" ((in 8 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 8 reviews))

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RAC

RAC reviews

4.5

89% would recommend to a friend

(1,051 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.3

Work/Life balance

4.3

Career opportunities

RAC has an employee rating of 4.5 out of 5 stars, based on 1,051 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Jan 6, 2024

==

Social media executive

Recommend

CEO approval

Business Outlook

Pros

Good benefits and employees all round

Cons

Not many cons for RAC

4.0

Dec 22, 2023

Outbound Renewals - really not that bad!

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Honestly - it's not cold calling, it's calling existing customers who haven't yet renewed their breakdown cover. Really not that scarey. Pay is extremely good for a job that requires no formal qualifications and bonuses are achievable. Overtime regularly available at extremely good hourly rates. Fantastic benefits scheme which includes salary sacrifice pension. Fantastic subsidised canteen serving food cooked fresh on site at a really good price point. Free coffee machines. Relaxed dress code.

Cons

Call centre work is not for the overly-sensitive - do not take customer complaints to heart, they are shouting at their frustration with the company, not with you! Not a great deal of room for promotion due to the nature of a call centre (many operators, few managers) - but plenty of opportunity to move across to different teams to work on different projects.

5.0

Dec 21, 2023

A great place to work

Sales manager

Recommend

CEO approval

Business Outlook

Pros

Great perks, lovely office, good pay, treated well, great opportunities for development, treated like an individual. listened to

Cons

There are none that I can think of

Viewing 661 - 663 of 1,051 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

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==

Outbound Renewals - really not that bad!

A great place to work

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