Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Manager (17) , Roadside Technician (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 85 reviews)); "Fun and friendly colleagues" ((in 66 reviews)); "Great team and community in the company" ((in 49 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 42 reviews)); "Benefits are good" ((in 39 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 36 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 21 reviews)); "No career progression" ((in 10 reviews)); "pension is not market leading" ((in 9 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 7 reviews))

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RAC

RAC reviews

4.5

90% would recommend to a friend

(1,047 total reviews)

Dave Hobday

94% approve of CEO

86% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.5 out of 5 stars, based on 1,047 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Reviews by job title

1K reviews

2.0

Oct 12, 2021

Unsustainable pace and poor work life balance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- There are some good people working here - Bonus has been paid out pretty consistently - Free parking on site - Free breakdown cover - Good location for transport

Cons

- Pace and expectations are unrealistic and unsustainable - Senior Exec prime and only concern is profit and the bottom line, squeezing every last penny - Don’t expect to ease in to anything or do things necessarily the right way; just the cheap way - Work life balance has slightly improved since working from home due to Covid (only because you can shut your laptop, the workload remains the same) - High turnover - It is not unusual for colleagues to be on long term sick due to breakdown or stress induced issues

3.0

Sep 9, 2021

Do Not Care

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

Lovely colleagues and good pay.

Cons

The people you work with are lovely but the bottom line is that any management above your team leader do not care one ounce about our customers or staff.

1.0

Jun 29, 2021

Awful leadership

Human resources manager

Recommend

CEO approval

Business Outlook

Pros

Great people working for RAC- those who are the fleet and call centre, they deserve a medal

Cons

The leadership team from the CEO down not so good - there are a few who are okay Marketing and Insurance, who are treated awful, the rest back then awful ! bullies the CEO the chief bully !

Viewing 55 - 57 of 1,047 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

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Unsustainable pace and poor work life balance

Do Not Care

Awful leadership

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