Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 85 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 65 reviews)); "Great team and community in the company" ((in 46 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 44 reviews)); "Great teamworking ethos and culture" ((in 37 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 19 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "pension is not market leading" ((in 8 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 8 reviews))

RAC reviews

4.5

89% would recommend to a friend

(1,050 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,050 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Reviews by job title

1K reviews

5.0

Sep 17, 2025

Historic Company to work for

Ops lead

Recommend

CEO approval

Business Outlook

Pros

The Company Values , colleagues and great conditions

Cons

Non Really as i am more than happy with my role , line manager & company.

RAC Response

9mo

Thank you for your kind words and continued dedication! We're thrilled to hear you're happy in your role and feel supported by your manager and the wider team. Here's to moving the company forward together!

4.0

Sep 16, 2025

Great place to work

Recovery worker

Recommend

CEO approval

Business Outlook

Pros

I’ve worked for the RAC for over 6 years now, I love the job because everyday is different, very self efficient which I prefer, but also if you need help It’s always there, colleagues are always happy to help. good management all very approachable and have a great understanding of our role as recovery specialists as they’ve all done the job before going into the managerial roles.

Cons

Communication from indoor staff could be better. Travel time to jobs for short tows. Spend more time messaging office staff because wrong resource has been sent.

RAC Response

9mo

Thanks for sharing your experience! It’s great to hear how much you value the variety and independence in your role, and that support from colleagues and management makes a real difference. We’ve noted your feedback on communication and resource allocation and we’ll make sure it’s shared with the right teams to look into further. Appreciate all you do!

5.0

Sep 16, 2025

RAC - BAC Manchester

Ops lead

Recommend

CEO approval

Business Outlook

Pros

The RAC is more than just a roadside assistance brand! It has ambition! Every day I come in to work I feel supported and have a great team around me. The management in Manchester is approachable and forward-thinking. There’s a clear vision for growth across all areas which we have seen over the last few years and we are seeing this more and more with the technology we are introducing. Being part of such a well-known and respected name in the UK feels rewarding and energizing. Great facilities, including free onsite parking!

Cons

We are a large organisation and sometimes change can take time. All the good intentions are there to make things big, better and broader!

RAC Response

9mo

Thank you for the fantastic feedback! It’s great to hear how supported and energised you feel and we’re proud of the ambition and progress happening across Manchester and our other offices. We agree: investing in our people and technology is key to building an even stronger future so there's no chance we're slowing down!

Viewing 406 - 408 of 1,050 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

RAC reviews

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Historic Company to work for

Great place to work

RAC - BAC Manchester

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