Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 85 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 65 reviews)); "Great team and community in the company" ((in 46 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 44 reviews)); "Great teamworking ethos and culture" ((in 37 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 19 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "pension is not market leading" ((in 8 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 8 reviews))

RAC reviews

4.5

89% would recommend to a friend

(1,051 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

RAC has an employee rating of 4.5 out of 5 stars, based on 1,051 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Reviews by job title

1K reviews

5.0

Sep 18, 2025

Call Centre

Customer service

Recommend

CEO approval

Business Outlook

Pros

- free parking on site - easily balance between work and family - shift times - overtime availabilities - staff benefits e.g health, gym, discounts

Cons

can not fault the company

5.0

Sep 17, 2025

24 years almost....and still here :)

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

The people are great and really do care, the job is stressful and at times frustrating, but the benefits being on a long term contract are really good, Holidays, bonus, SIck Pay, Long service bonuses and pension is great, i've worked for this company for more of my life than i haven't so they must be doing something right

Cons

the push on phone stats restricts the ability to help a lot of the time which is frustrating if you really want to help people.

RAC Response

9mo

Thank you for your incredible commitment over the past 24 years! We're proud to have team members like you who truly care about our customers and each other. Your feedback on phone stats is valuable, we’re actively exploring ways to balance efficiency with meaningful support so we'll ensure this is passed on to the relevant teams to look into further. Thanks again for all you do!

5.0

Sep 17, 2025

A rewarding career journey, with diverse growth opportunities

Customer experience lead

Recommend

CEO approval

Business Outlook

Pros

I began my career working part-time, handling inbound calls in the breakdown contact centre. From there, the development opportunities and the company’s commitment to internal growth enabled me to build a varied and fulfilling career. Over the years, I’ve had the chance to work across training, supervisory roles, Senior Management, Outsource Partnerships, Transformation initiatives — and everything in between. Each step has offered new challenges and learning experiences, and I’ve always felt supported in my progression.

Cons

Be warned - its addictive! I am 25 years and counting!

RAC Response

9mo

Thank you for sharing your incredible journey with us! It’s inspiring to see how you've grown across so many areas of the business and we’re proud to have supported your development along the way. Your passion and dedication over 25 years truly make a difference. Here’s to many more milestones ahead!

Viewing 403 - 405 of 1,051 Reviews

Jobs at RAC

FRONT DESK

Olive Branch, MS

View job

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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Reviews by job title

Call Centre

24 years almost....and still here :)

A rewarding career journey, with diverse growth opportunities

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