Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 85 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 67 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 43 reviews)); "Great team and community in the company" ((in 41 reviews)); "Great teamworking ethos and culture" ((in 38 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 38 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "Unrealistic expectations on working hours, employees in support functions are not considered of value to the business, unethical behaviours from exec and senior management, manual processing, poor technology set up which causes daily problems, bullying and blame culture, behind market pay, extremely poor pension scheme which is not explained to new starters so caught by surprise once joined." ((in 10 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 10 reviews)); "No career progression" ((in 9 reviews))

RAC reviews

4.5

89% would recommend to a friend

(1,050 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,050 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Reviews by job title

1K reviews

3.0

Oct 29, 2025

Job Review

Customer renewal advisor

Recommend

CEO approval

Business Outlook

Pros

Nice staff and nice office views

Cons

Long working hours ,take up a lot of week

RAC Response

7mo

Thanks for sharing your review, we really appreciate you taking the time. It’s great to hear you enjoyed the people and the office environment while you were with us! We know the role of a Customer Renewal Advisor can be full-on at times, especially in a demand-led business like ours. We’re always looking at ways to support our teams and make workloads more manageable, so feedback like this is really valuable. Wishing you all the best in your next chapter, and thanks again for being part of RAC.

3.0

Oct 27, 2025

good

Legal advisor

Recommend

CEO approval

Business Outlook

Pros

Good place to work good atmosphere

Cons

can get really busy at times

RAC Response

7mo

Thanks for the review and for being part of the team! We’re really glad you found the atmosphere positive — that’s something we work hard to maintain across all our teams. We know the pace can pick up quickly due to being a demand-led business and we appreciate everything our colleagues do to keep things running smoothly. Wishing you all the best in your next chapter, and thanks again for sharing your experience!

5.0

Oct 24, 2025

Best job on the planet

Patrolman

Recommend

CEO approval

Business Outlook

Pros

Extremely good wage, good team of people, work on your own at your own pace, loads of opportunities to make extra money and over time etc, a lot of support and all tools and equipment provided, know your entire rota for the year, all the days your working, hours and days off giving you plenty of chance to plan holidays etc, can swap shifts with colleagues etc if need be

Cons

Long hours sometimes but you get used to it and it’s not half as bad as you think

RAC Response

7mo

Thanks so much for the review, “best job on the planet” is high praise and we love to hear it! It’s great that you’re enjoying the flexibility, the team, and all the extra earning opportunities. We hear you on the long hours- it's just part of being in a demand-led business like RAC. It’s something we keep an eye on, and we’re glad to hear it’s manageable once you settle in. Thanks for everything you do!

Viewing 370 - 372 of 1,050 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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