RAC reviews

4.5

89% would recommend to a friend

(1,050 total reviews)
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Dave Hobday

93% approve of CEO

84% positive business outlook

RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Reviews by job title

1K reviews
3.0
May 31, 2025

Opportunities

Recommend
CEO approval
Business Outlook

Pros

Gives basic mechanical knowledge to get vehicles to safety from the roadside. Equipped with all tools and equipment needed to execute the job and all expenses are paid for.

Cons

No option for Level 3 qualification offered. No course for SMR/ mobile mechanics. Personally I am on my 4th mentor now and can’t seem to settle into a routine for work due to the constant changes.

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RAC Response
1y
We appreciate you taking the time to leave a review. Career growth and development is incredibly important to us and I am sorry to hear you don't feel supported in that way. We’ve recently introduced clearer progression frameworks and increased our investment in development programmes. Feedback like yours helps highlight where we need to do more. I would encourage you to speak to your line manager or the learning and development team to see if they can support you further. We really appreciate you raising this, every voice is important to us.
5.0
May 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Over the course of my apprenticeship with the RAC Academy, I’ve had the opportunity to grow not just as a technician, but as a professional. The training structure is hands-on, progressive, and tailored to real-world roadside scenarios—something that makes the experience both practical and rewarding. The support from mentors has been one of the biggest highlights. Their willingness to guide, coach, and gradually allow me to work more independently has helped me build both technical skill and confidence. The Academy team also ensures that apprentices feel supported every step of the way, whether it’s during on-road development or classroom-based learning. One of the most valuable parts of this journey has been the character development. Two years ago, I wouldn’t have imagined where I’d be today. Thanks to the training, encouragement, and responsibility I’ve been given, I’m now proud to be approaching the end of the apprenticeship and excited at the prospect of joining the patrol force full time. If you're looking for an apprenticeship that combines technical training, responsibility, and strong support, the RAC Academy offers a solid platform to grow your career.

Cons

Something to consider: The shift patterns, including weekends and national holidays, might be challenging for those looking for a traditional 9–5 schedule. However, this is part of working in roadside assistance and comes with the responsibility of helping members when they need it most.

3.0
May 30, 2025

Tough on new starts

Recommend
CEO approval
Business Outlook

Pros

Wages can be good if the hours are put in. Well compensated for bank hours Commissions are a plus as well

Cons

Really strict on new starts and not particularly well supported. Unrealistic kpi expectations especially for smr referrals and mixed messages regarding processes.

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RAC Response
1y
Thank you for taking the time to share your feedback, we appreciate you being open about your experience. We’re always listening and committed to making this a positive, supportive place to work. If there’s anything you’d like to discuss in more detail, we’d really encourage you to reach out to your Line Manager or a member of the People (HR) team, who’ll be happy to offer further support.
Viewing 313 - 315 of 1,050 Reviews

Glassdoor has 1,118 RAC reviews submitted anonymously by RAC employees. Read employee reviews and ratings on Glassdoor to decide if RAC is right for you.