Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Manager (17) , Roadside Technician (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 84 reviews)); "Fun and friendly colleagues" ((in 68 reviews)); "Great team and good atmosphere" ((in 51 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 45 reviews)); "Benefits are good" ((in 37 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 39 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 19 reviews)); "Unrealistic expectations on working hours, employees in support functions are not considered of value to the business, unethical behaviours from exec and senior management, manual processing, poor technology set up which causes daily problems, bullying and blame culture, behind market pay, extremely poor pension scheme which is not explained to new starters so caught by surprise once joined." ((in 10 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 8 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 7 reviews))

RAC reviews

4.5

90% would recommend to a friend

(1,047 total reviews)

Dave Hobday

94% approve of CEO

86% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.5 out of 5 stars, based on 1,047 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

1.0

Oct 29, 2025

Sell,sell,sell... or end up on the naughty list.

Patrolman

Recommend

CEO approval

Business Outlook

Pros

It's a job, Company van, start and finish at home. No commute. Tools provided.

Cons

This job used to be great, encouraged to fix everything possible at the roadside.... now its sell,sell, sell. As a time served technician my job has been reduced to that of a sales assistant. Arrive, diagnose and book someone else to come and fix it another day and don't forget to sell a service as well. I speak for 100's of patrols who feel Rac have lost sight of the core business and are focused on the SMR devison. The patrols are now mere sales agents for this service. Currently having sales targets forced down our throats even though there are zero targets in contract. Failure to secure bookings for services results in "improvement plans" and managers shadowing you all day. Patrol moral is very low. Forced into selling overpriced services and repairs rather than fixing it there and then. Pay is poor for the current market and dangerous nature of the job and unsociable hours. The lower graded SMR "technicians" are on a higher salary and better work hours than patrols now.

RAC Response

7mo

Thanks for sharing this review; it’s clear the patrol who wrote it cares deeply about the job and the direction of the business, and we really appreciate that. We’re genuinely sorry to hear how things are feeling for you right now. We know the role has evolved, and we understand that changes can be tough. We’re actively reviewing how we support patrols and how we balance commercial goals with the core roadside service that’s always been at the heart of RAC. Your voice — and the voices of your colleagues — matter, and we’ll make sure this feedback is heard. Thanks again for taking the time to share your experience.

1.0

Jan 21, 2025

Do Not Go There

Sales operations

Recommend

CEO approval

Business Outlook

Pros

Great team collaboration - good vision

Cons

Management have no respect for you, numbers driven - shifts appalling and no work/life balance. Looking through these reviews most are new starters who do not know the 'real' business.

1.0

Jan 20, 2025

Unrealistic targets and toxic environment

Customer advisor

Recommend

CEO approval

Business Outlook

Pros

Free carparking, some nice colleagues

Cons

Managers are too focused on targets which are unrealistic and makes for a toxic working environment. Too much micromanagement and a lack of progression. Don't believe the 5 star reviews that Senior Managers are adding here, it's not representative of work by people on the front line

Viewing 28 - 30 of 1,047 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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Reviews by job title

Sell,sell,sell... or end up on the naughty list.

Do Not Go There

Unrealistic targets and toxic environment

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