Attendance policy, doctors notes don't count so if you're sick you're screwed. They don't care if there is inclement weather and you can't make it, they will still stay open and expect you to kill yourself coming to work and if you don't you receive an occurrence and if you get 6 occurrences EVER then you're terminated. Some supervisors micro manage. You are constantly switching "teams" therefore switching desks and switching supervisors. If you're literally 5 minutes late back from lunch and don't make the time up you get a .5 occurrence. If you're say an hour late to work because of car trouble, you get a .5 occurence even though you didn't miss half the day. They expect you to learn 10+ campaigns almost weekly and still not give you a raise and still expect you to receive 100 qualities and over 100% production. Your breaks are monitored and you can't even be a minute late and you'll be questioned as to why you were late even if it was just a millisecond. Overtime is mandatory weekly, ranging from about 2 hours-20 hours and you don't know what the overtime is gonna be until a day or two before the next week. NONE of the team leads or supervisors are ever on the same page and everyone who is a leader was trained differently than the other so you can NEVER receive an actual straight answer from anyone and if you ask the same question to each lead, you'll get about 10 different responses. I dare you to try it out. And then if you bring this up to the director or head manager they shrug it off, not their problem apparently. Difficult to move within different departments in the company. Pay is 11.09 starting out. You get a raise after 6 months to a year only if you have 90 qualities and at least 100%productions all the time. Not enough bereavement time. Clients will get mad at you on a daily basis for the questions you have to ask. You must be a robot, you're not allowed to speak to the client like a human being. Clients can complain that you weren't nice enough (because you have to read from a script verbatim each phone call) and you'll get in trouble even though you were doing your job, which is exactly what they tell you to do. This place is a joke.
