QA reviews

Hi there. I am really sorry to hear that a member of the team you came into contact with during your time with us came across unprofessionally. I am very keen to understand more so we can address this with the staff member directly. We want all of our staff to feel welcomed and at home at QA so if you didnt have this experience this we need to identify and fix where issues are arising. I am not sure how much this will reassure you now that you have left QA but our internal staff feedback surveys and external learner feedback consistently highlights our staff/people as being one of the best parts of our business so it is really important that where a QA staff member is negatively impacting our wider reputation that we identify and address it. You can get in touch with me directly on mary.sansom@qa.com - I would welcome the opportunity to speak to you and learn from your experience with us.

Hi there. I am sorry that you are unhappy at QA. I understand that it isn't always easy to speak to people directly when you have issues but I would be very keen to speak further. You can contact me in complete confidence to have a discussion (mary.sansom@qa.com). The purpose of offering certain staff commission is to incentivise them so if your scheme is not doing this for you then sales management will want to know this so they can fix it. Re: Internal comms. This is absolutely my area of responsibility so I have personally failed you if you feel that the internal communications is poor. I am very keen to be able to discuss any ideas you have to inform changes to the way we do things. You will hopefully have noticed that we are trying to do more to communicate to staff about the management of the business. We have introduced new management video updates, a improved monthly staff magazine and regular all staff webexes. These updates arent mandatory for staff to watch/participate in but I encourage you to engage in them as they are intended to help to communicate key updates to staff. New processes (and the reasons for bringing them in) tend to be explained in these updates before they are rolled out. If there are processes or ways of doing things that you are being asked to follow that you feel are wrong, then again, I encourage you to speak up and discuss it with your manager. If there are simpler ways of doing things that help our staff and still deliver the best outcome for our learners then we definitely want to hear them.