QA reviews

3.3

53% would recommend to a friend

(949 total reviews)
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Josh Hubbert

62% approve of CEO

41% positive business outlook

QA has an employee rating of 3.3 out of 5 stars, based on 949 company reviews on Glassdoor which indicates that most employees have a good working experience there. The QA employee rating is in line with the average (within 1 standard deviation) for employers within the Educación industry (3.7 stars).

Reviews by job title

949 reviews
1.0
Sep 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Few and far between. There are/were good lecturers who are professional and dedicated, but without those key staff holding it together, it's a fight to want to be there.

Cons

There is a total lack of support and respect for teaching staff. An unreasonable and, at times, overwhelming workload for lecturers has resulted in exhaustion for so many. I’ve never worked with a teaching staff that has collectively taken so many sick days due to extreme fatigue and burnout. Lecturers are required to be on-site five days a week with no opportunity to work from home during teaching terms. Expect to teach 20+ hours a week, in addition to having every free minute taken up by completing a plethora of administrative tasks, module meetings, CPD sessions, student reports, responding to emails, curriculum development, marking, providing feedback for formative and summative assessments, and on top of that, being expected to be on standby to cover lessons on a daily basis. This results in lecturers not having adequate time to prepare for lessons and ending up having to take work home in order to keep up with the workload. The ‘offices’ are converted classrooms which are out-dated, open-planned and poorly furnished. They serve as grim backdrop for the following systemic problems which include: unfair workload distribution, unfair pay and poor student attendance. There is a serious lack of steadfast rules that can be implemented and applied to students which have concrete repercussions for poor attendance, poor grades, failing, not handing in work, etc. As things stand, even the students who never attend classes can still qualify to write exams, fail, rewrite, and fail again, but then be bumped up to pass. Needless to say, a number of tutors and key staff have grown disillusioned and left. This surely is not a sustainable business model in HE? Holidays are stingy; this is something students have complained about at length. There are no proper breaks between terms. There are no holidays for teachers between Easter and September. Middle Management is encouraged to document and report back to the higher-ups, resulting in teachers feeling uneasy in offices and spied on. Fixed-term and zero-hour contracts mean teaching staff are dispensable and never invested in, resulting in high teacher turnover which is not sustainable. The demands placed upon module leads are totally unacceptable. Beware and know what you're getting yourself into BEFORE you sign that fixed term / zero hours contract.

2.0
Jun 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Not a corporate company so a bonus for many people who don't like a corporate environment

Cons

Lots of lip service about staff welfare, although many companies nowadays are like this to be fair. Little in the way of career progression unless your face fits. Some managers definitely have 'favourites' and some staff are excluded on a personal level; didn't effect me, just something I've observed. As an employee you have to be very mindful of seeking advice or help outside of your team within the organisation, as your manager will take it as a personal afront. The only company I've ever worked at whereby management don't like you using your own initiative. I and some ex colleagues struggled with this concept. Most of the people are friendly enough; really depends on what office you are based at I believe. I spent some odd days at other offices and the staff seemed very happy, motivated and driven.

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QA Response
2y
Thank you for your review and feedback – we appreciate you taking the time to share your experiences. What you've listed in your cons section is disappointing, We want to create a work environment where everyone feels heard and valued, we also encourage growth and development opportunities. If you feel comfortable doing so, please email our People Team at peoplefeedback@qa.com where we can have a open & confidential chat about your experience and address the concerns you have raised. Your feedback helps us become a better workplace for all. Thank you!
3.0
Mar 22, 2023

Culture Shock

Recommend
CEO approval
Business Outlook

Pros

A great product and product team.. Complete automony. Control my calendar. Great people to work with. Direct manager is great and very helpful.

Cons

A new CEO has took over about a year ago and has really turned the culture upside-down. There is a lot of negativity in the air. Leadership is not on the same page. No leads for the sales team.

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QA Response
3y
Thank you for your feedback and we're sorry that your experience here has not been ideal. Change is always difficult; our hyper-growth company has gone from being a small startup to a much larger, established organization, and with that hyper-growth and scaling there is always change. We are excited about the opportunities for the future as we continue to grow and excel in the market, and also very proud of our collaborative culture, our incredibly talented employees, and our investment in Cloud Academy's future. Like any company, there are always opportunities to improve and we appreciate the feedback we receive from current and former employees to help us do even better.
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Glassdoor has 1,045 QA reviews submitted anonymously by QA employees. Read employee reviews and ratings on Glassdoor to decide if QA is right for you.