QA reviews

3.3

53% would recommend to a friend

(948 total reviews)
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Josh Hubbert

62% approve of CEO

41% positive business outlook

QA has an employee rating of 3.3 out of 5 stars, based on 948 company reviews on Glassdoor which indicates that most employees have a good working experience there. The QA employee rating is in line with the average (within 1 standard deviation) for employers within the Educación industry (3.7 stars).

Reviews by job title

948 reviews
1.0
Nov 18, 2016
Recommend
CEO approval
Business Outlook

Pros

Nice office with a pool table Very social company with lots of free drink You get to meet some really great people Trainers are easy to get on with Apartments and office are in a nice area

Cons

The academy is very disorganised Training is far from world class Training is unpaid for 3 months You aren't told what you are specialising in until after the 4 week get out clause. You also don't have a choice of what you want to do Long 2 year contract with £12,000 to pay if you leave before 2 years. This is for the cost of the 'world class' training provided. You get a base salary of £15,000 and not the £23,000 Takes days to get an email response (if you are lucky enough to get one) with superiors One thing I would say is if you are taken in by the recruitment chat about earning £100k a year in 5 years time, working in very niche markets, world class training as most of the consultants are. I would think long and hard before applying.

1.0
Feb 28, 2019
Recommend
CEO approval
Business Outlook

Pros

- It is a great environment to learn as you are surrounded by fresh graduates like yourself and no doubt will make some good friends. - Some of the course is great and learning new technology can be fun at times. - Some trainers are great and genuinely care about your success. - Its good that they provide you with an apartment in media city or you can choose to get £650 every month if you live in your own accommodation. - People you will meet throughout your training are generally pretty chill.

Cons

- Some courses are bad as trainers were forced to teach technologies they weren't properly familiar with. One course was absolutely useless and felt like a complete waste of time, we were basically teaching ourselves the material (which was useless of course). - Towards the final weeks of training, several people are released based on assessments. We were not told it would have such serious consequences. In our group, 25% of trainees got released at this point (the lucky few) but ofc they weren't released they "left" due to a technicality. Same release ritual seemed to have taken place to the group previous but I'm unsure of the %. - We were straight up lied to at the assessment day, eg they said the period on the bench (time without a client) would be no more than a couple of weeks. Fast forward 13 weeks and I kid you not my backside is sore from all the bench time. They also mentioned salary raise after a year in the assessment day. There was no mention of this anywhere during the training. They also forget to mention that you will still have to interview for clients because there are so little of them ad so many of you. - After training finished, there was little communication from QA and when asked about clients the response was always "we have a few opportunities coming up", after all the foreplay no one came. All this while other trainees who were from other companies like Rakspace got clients straight away with a higher salary. Also within a month all the 25% that "left" already had higher paying jobs. -From our group about 25% got clients, they might have found QA alright but the other 75% certainly did not. We wasted 3 months after training waiting for a phone call that never came (you can leave but it would cost you £12,000). I don't blame the recruiters for lying because their salary is based on how many people they hire, I also don't blame the people responsible for the trainees because they might just be doing their job and if clients aren't coming then they aren't coming. But I am a bit disappointed they weren't transparent about things. -Finally, the structure of this company is very suspect. Feels like a legal scam. The recruiters recruit recruit recruit, so you have more trainees than clients and the trainee managers are left to deal with the trainees. I suspect working at any level that's not towards the very top is disheartening and unsatisfying at this company.

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QA Response
7y
It is so disappointing that your experience with us has not been what you wanted or expected. Clearly there are aspects of our communication that have real room for improvement and this has not gone unnoticed. We are making significant investments in the operational running of our business, and have recently appointed a new Chief Operating Officer to oversee these changes and investments. We are focussed and determined – we know that our efforts need to quickly improve the experience of our recruitment and Academy experience for our Consultants. There are a few points you have raised, for instance the time you spent on the bench, that are unfortunately not always in our control. Client start dates can be impacted by a number of things such as projects falling through. If this happens we do try and get consultants placed as quickly as possible but are conscious to make sure that is an opportunity that is well suited to each individual consultant. We would never knowingly over populate our programmes this doesn’t make sense for anyone and we care hugely about the welfare of our Consultants at every stage of their journey. Our training is something we are continuously developing and improving; making sure all our Consultants are equipped with the skills they need to get off to a great start on client-site. I regret that some of your positive experiences were offset with frustrations around parts of your training. I will look into your comments specifically and ensure that we address them quickly for the benefit of future cohorts. We also want to ensure all Graduates understand what is expected of them when it comes to assessments and pass marks. I would be keen to understand what module this was so we can ensure this is investigated. It would be great if you can get in touch with me at stuart.martin@qa.com. I would welcome the feedback and the opportunity to better the experience of those who come through our Academy.
1.0
Jun 13, 2018
Recommend
CEO approval
Business Outlook

Pros

Placed on a client site quickly Some management care and have just been dealt a bum hand

Cons

Training completely irrelevant to role Awful salary Threats of having to pay back an extortionate 12k for training that included one irrelevant certification. They are an in house trainer but it would have been cheaper to use an external provider. Refuse to break down training costs when asked Management ignore emails Don't believe you're getting a salary increase after a year, that's a lie. Find out that your contract is up and they want you to leave QA and move to the client from the client themselves. QA are happy for you to move to the client and then you don't have to pay back training but not for you to leave, interesting loophole isn't it. Stay away from this firm, many other consultancies do not charge graduates for training. I can't wait to see them take me to court and all the horror stories of contacts over the last few years will come out.

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