QA reviews

3.3

53% would recommend to a friend

(949 total reviews)
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Josh Hubbert

62% approve of CEO

41% positive business outlook

QA has an employee rating of 3.3 out of 5 stars, based on 949 company reviews on Glassdoor which indicates that most employees have a good working experience there. The QA employee rating is in line with the average (within 1 standard deviation) for employers within the Educación industry (3.7 stars).

Reviews by job title

949 reviews
1.0
Dec 15, 2016

IT WAS ALL A LIE!!!!!!!

Recommend
CEO approval
Business Outlook

Pros

1) Accommodation is provided 2) You meet a great range of people and all have great personalities 3) On Mondays you start at 10 as opposed to 9 on other days 4) Social time on Fridays start at 4:30 till end of working day and there's a beer fridge 5) Have a lot of connections to high profile clients

Cons

1) When the recruiters called, they claimed that QA provide great training in niche, on demand technologies in the industry and I was sent a picture of all the training they provide. I explicitly asked if I would be trained in all of these things throughout training and they then confirmed it to be true....it wasn't! 2) When they call you they will say that in your 1st year you will receive a base rate of 15k and an additional 8k bonus OTE (23k) and then in your 2nd year you will receive an additional 5k bonus (28k).....WHAT THEY WONT TELL YOU is that there is a loooonggg list of requirements you have to fulfil before you can get that additional 5k and they only tell you once you come onto the client site. 3) THEY SELL YOU A DREAM...they give you a probationary period of 4 weeks of which you can quit without incurring the 12k fee which you would have to pay back if you quit afterward. Let me tell you this...The training will be top class for those 4 weeks and then after, there will be a steep drop. We stopped receiving training by the trainers because there weren't enough staff and therefore couldn't get help when we needed it, in essence, we went to QA academy to be trained by Google. 4) With regards to deciding the client you go to. They make it seem as if they have done a careful evaluation to see which client you are best fit for. They have not! All they care about is recruiting candidates to fill up open positions for their client. They don't care about your skills, how fit you are for that role or even your own personal preference. Everything is disregarded. And when you complain to argue your case of why you think you may be fit for a better role they will lie and give you a fake excuse as to why they have chosen you for that specific role. And it will all be positive just to butter you up. This happens to everyone and they just give different excuses, don't believe them, and don’t fall for the trap! 5) THIS IS IMPORTANT!! There is a rumour that flies around the academy that you get paid immediately after the 12 week period is up and there is another claims that it is a month after. I can confirm that you get paid a month after the 12 weeks is up. The reason people are unsure about this is because admin, recruiters and trainers say different things. I was told by one of the staff that it’s immediately after the 12 weeks was up and other people were told otherwise and nothing was found online. 6) After you leave the academy, you only receive your basic pay for the first month as this does not include the bonus. If you’re unlucky enough not to leave the academy after the 12 weeks are up because QA feel you are under trained or they have not got a client for you, then you will end up receiving the base rate pay for another 2 months and still be in the academy. The only benefit of this is that you will still be provided accommodation. The training isn't even worth staying longer. 7) Once they give you a date for you to be deployed, they will not allow you to look for accommodation until the week before, putting so much pressure on you to find a house as it is literally a ‘leave on Friday, start on Monday' kind of thing. They have no regard for their consultants and their situation, only what goes in their pockets. 8) Throughout the training they employed more people than their trainers could handle and ended up using all of the rooms within the building whilst moving us from room to room. No stability, at times no comfort and no coordination. Disgraceful! 9) DO NOT BELIEVE THEIR REPLIES TO OTHER COMMENTS ON GLASSDOOR, they are all lies and all of the responses are just recycled and used on other posts. Some aren't even relevant to the post made. They don't even have the decency to make personalized replies to show remorse for the poor service they have provided.

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QA Response
9y
Thank you for your feedback. We’re genuinely sorry that you feel you have not had the best experience with us so far and would like to highlight some of the changes we have made recently to address the concerns you have raised. Regarding the training we provide: we identify opportunities for our future Consultants based on skills shortages that our clients are experiencing. This naturally means that our programme selection varies and expands over time and equally that as our Trainees emerge from the Academy they have acquired skills that are in high demand. Taking aside market demands, we make every effort to take account of individual preferences and provide opportunities for all our Consultants to specialise within a niche area after the initial training period. As a rapidly growing business we recognise the capacity issues you mention and with the recent addition of more Trainers and additional scheduling changes we are confident that the training experience we offer is of a high standard consistently throughout the duration of the standard 12-week period and enables many ambitious, STEM graduates to get a strong foothold in their chosen career. Consultants are paid monthly, in arrears, effective immediately after they transition from Trainee to employee status. We believe the reward package for our Consultants is market competitive. However, we do also continually review our practices in light of various feedback we receive and are currently considering alternatives to the package. Over time Consultants that have had QA Training and on-site delivery experience with us achieve extremely competitive packages or go on to earn way above industry averages. The role of a Consultant often requires a change in location and sometimes with limited notice. We always endeavour to provide the maximum notice possible to avoid unnecessary disruption and inconvenience and acknowledge that we aren’t always able to achieve this. We do whatever we can in these situations to support our Consultants as they relocate and will continue to do so. We would appreciate any suggestions to further assist with this. We do hope that this provides you with some peace of mind, and as ever we highly recommend that employees talk to someone internally (line manager, Consultant Liaison or Human Resources are all available) to help them get their needs addressed.
2.0
Sep 15, 2016
Recommend
CEO approval
Business Outlook

Pros

The time spent in the acdemy was comfortable. I met some nice, like minded people in the academy. I have a job But seriously, this place is pretty good if you have just left uni and you have very little idea of what you want to do. They train you a little bit in a technology you most likely have never heard of, and send you off into the world to learn on your own.

Cons

They keep you happy by plying you with beer and talk of great careers, so that you will write shining reviews whilst at the academy - obviously this appeals to people who have just left university. After 4 weeks of training, you are locked in for 2 years - thats a very long time when it comes to it. The training at the academy is very basic. The trainers had absolutely no idea what would be expected of us on client sites, since most of them are just graduates who have gone through the training themselves and become teachers without ever having been on site. I was certainly not prepared for work client-side. QA consultants who have gone through the academy seem to be a bit of a joke in the industry. Clients have come to realise that we have a steep learning curve when coming on site. There is a bit of a running joke where I am about how little we get paid. You will be sad at how much contractors around you get paid for doing pretty much the same job. Money doesnt mean a great deal to me, but it would be nice to be able to rent a flat in London (where I have unfortunately been placed) and not have to choose between food or a social life. The newly instated 'london bonus' goes almost no way to closing the london living gap, at about £130 extra per month after tax. The laptop supplied by QA is the sort of thing your grandpa might buy to just 'surf the web', it certainly hasnt got the agility required to sustain an IT professional's workflow. Heres the big one: If you want to leave within your two year contract they slap a 'training fee' on your head which, although was transparent from the start, seems unfair in hindsight - since £6,000 is what I payed for almost 2 years of university, and there was no way of knowing that the training would be of such poor quality. If, like me, you were drawn in by the prospect of programming/development, steer clear of this place. They put you on any technology they want, and it is almost entirely down to them - they don't represent you by your strengths, just what jobs they think they might get in the future. I do not enjoy my job, and dont know many people who are satisfied.

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QA Response
9y
Thanks for the feedback and sorry to hear your experience at QA hasn’t been the norm. We pride ourselves on the training in niche technologies, the support we provide to our consultants and the opportunities that we offer to progress their careers. Most of the time we achieve this and the reviews on Glassdoor hopefully supports this view. Therefore, we are disappointed to hear that you felt your experience wasn’t up to this high standard. If you would like to get in touch by contacting QACfeedback@qa.com we will look into the circumstances and see how we can improve our processes.
1.0
Oct 1, 2017
Recommend
CEO approval
Business Outlook

Pros

Great people in the sales and recruitmet team.

Cons

Now where do I start? Firstly I'd like to say that I'm looking forward to the response to this review where QA Consulting will try to show you (the readers of this review) that they actually care about the wellbeing of their staff. The truth is the management only care about themselves and will treat you like you are bottom of the barrel. There is a complete lack of communication amongst management and this is because they seem to dislike each other. They are constantly saying horrible things about each other behind backs and are all too cowardly and selfish to actually collaborate to improve the sales floor. None of them have any management experience and their ethos seems to be to treat everyone like "mushrooms" (keep them in the dark and feed them poo). There is nobody to manage the managers and it's an absolute mess. They all seem to have their own agenda. No matter what your background you will be shown no respect. This is because although all management has 2 ears and 1 mouth they speak 2 times more than they listen. That's the QA Consulting ethos! They pretend they are a world class consultancy but in truth they are a glorified recruitment company. You will be targeted on placing their own poorly trained consultants to companies for an astronomical fee compared to competitors. If you're a company looking for a consultant you're better off going to Hays or Reed. Less risk! Although there are 3 teams and they say all roles within teams are different, in truth, all roles are exactly the same! However you will be paid between 23k and 35k depending on which team you're in. They will lie and tell you it's because of previous experience however there are people earning 23k with the same level of experience as others. Strange how the people earning a lot less seem to be under one manager in particular. It's an organisational mess! The better you do the more you'll have to claim back in expenses so make sure you have saved money as you'll be expected to buy food and drinks for people every single month. You'll struggle getting some of it authorised too. The proposition is poor and nobody makes any sales. There are way too many internal barriers to go through and it drags the sales process to the point where the buyer is wasting money just by waiting. They have a target of where they expect to be but every manager is trying to get there in a different way and you'll get endless mixed messages. If you try and give an opinion you'll either get ignored or shouted down before you've finished your sentence. Be prepared to be thrown under the bus if a mistake is made. The consultants are also treated like dirt! Don't expect to get a 1-2-1 or regular team updates. Be prepared to work extra hours due to poor performance and spoken to like rubbish when you want a 5 minute break. The commission has been reduced over and over without notice (although they are contractually obligated to) to the point where the QA Learning sales people (who are also able to sell QA Consultants) actually make more per placement than the QA Consulting sales people themselves. If you want to sell QA Consulting then join the QA Learning arm. They have the data. Nobody is happy at QA Consulting at all and although you see positive reviews on here they are all written by the seniors. Seems covering the truth by writing positive reviews is the preferred way rather than fixing the mess. Don't waste your time. It's a sinking ship.

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QA Response
8y
Thank you for taking the time to share your experience with us. Please be assured that reviews are only responded to by the HR team, who will provide an objective view and decide upon the appropriate course of action or investigation if we feel this is appropriate. We apologise that your experience with QA was not a positive one. Your comments have been passed onto the appropriate leadership teams to review and take further action on some of the constructive comments you have highlighted. We wish you the best for your future career.
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