Pure Gym reviews

3.6

67% would recommend to a friend

(695 total reviews)
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Clive Chesser

68% approve of CEO

60% positive business outlook

Pure Gym has an employee rating of 3.6 out of 5 stars, based on 695 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pure Gym employee rating is in line with the average (within 1 standard deviation) for employers within the Artes y entretenimiento industry (3.9 stars).

Reviews by job title

695 reviews
4.0
Jun 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Worked a self employed PT. Large gym and well equipped. Plenty of potential business available.

Cons

Same as any gym - service hours can be unsociable. Otherwise no real complaints.

1.0
Jun 11, 2023

An honest review

Recommend
CEO approval
Business Outlook

Pros

Weekends off if none of your team phone in sick and if you have enough staff to run the building/rota Stable salary

Cons

My individual experience in my area but really tough to have work life balance. I haven’t seen this written about a lot in previous reviews but it should be made much more clear in interviews that management at PG (both AGMs and GMs) is a job where you are on call literally 24/7 despite the pay difference. You may be called into the gym at unsociable hours as early as 1am, 3am etc. and you will not be paid for the extra hours. You may be encouraged to ‘take the time back’ but this is the only business I know which doesn’t pay a call out fee and it is near impossible to take your time back due to low staffing. If you don’t answer your work phone your personal phone will be contacted on weekends etc. You will have staff members also contacting you outside of your working hours even when you put boundaries in place. The 24/7 aspect is a massive part of the business I feel is missed in the job description. You will also do a night audit a few times throughout the year where, again, you visit the gym at unsociable hours and will not be paid for it. This leads me to my next point, the banding system is hard to work with. You will be given a set number of PTs you can recruit and you may end up turning people away if are above your target recruitment number. However, even though you are ‘fully staffed’ you will likely end up taking a ton of classes and being a PT on your shift anyway. I once spoke to a GM who took a record 12 classes in a week. You can only hope you get a club with a lot of PTs. Certain kinds of your targets and work expectation will remain similar to clubs with double the amount of PTs you have aswell. Facilities and cleaning company not great either, many managers have been asked to scrub showers and toilets daily. You will also be expected to fundraise, produce and schedule social media content, arrange events and business coach in an average day, often with no staff. Then you will be expected to explain why you haven’t completed the tasks.

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Pure Gym Response
2y
Thank you for your review. We’re really sorry to hear that your experience of working with PureGym fell short of your expectations and would like to thank you for feeding this back to us. We shall ensure that your feedback is heard by the right people, in the aim of improving our support for team members.
3.0
Jun 8, 2023
Recommend
CEO approval
Business Outlook

Pros

you don't normally work weekends

Cons

A lot of classes can get physically draining and a lot of cleaning

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Pure Gym Response
2y
Thank you for your review, we really appreciate you feeding this back to us. We shall ensure that your feedback is heard by the right people, in the aim of improving our support for team members. We aim to support rewarding careers for everyone however we acknowledge that cleaning is not always an aspect of the job role which is enjoyable, but must maintain the standards PureGym pride ourselves in, for our members. Thank you again for taking the time to feed back to us.
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Glassdoor has 825 Pure Gym reviews submitted anonymously by Pure Gym employees. Read employee reviews and ratings on Glassdoor to decide if Pure Gym is right for you.