Pure Gym reviews

3.6

66% would recommend to a friend

(693 total reviews)
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Clive Chesser

68% approve of CEO

59% positive business outlook

Pure Gym has an employee rating of 3.6 out of 5 stars, based on 693 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pure Gym employee rating is in line with the average (within 1 standard deviation) for employers within the Artes y entretenimiento industry (3.9 stars).

Reviews by job title

693 reviews
1.0
Oct 28, 2023
Recommend
CEO approval
Business Outlook

Pros

-Some great staff and talented individuals. - Benefits are reasonably good.

Cons

- Lack of transparency around how the business is trading and financial performance. - Recent international expansion ventures have gone relatively poorly, with non-UK sites having poorer profitability This has resulted in necessary cost saving, ultimately culminating in redundancies. - Since 2021 & post pandemic, the overall leadership of the business appears to have taken significant steps backward. Pursuit of short-term profits (i.e year end targets) now appears prioritised over staff and their well-being. Long-term growth and staff retention is not considered as important as in previous years. - An arguably bloated leadership team structure is now in place. It is now a much more corporate, top-down structure, where views of staff lower down the rung are rarely considered or consulted. Worringly, the newer group business structure seems to mean fewer opportunities for progression for juniors, not the other way around. Responsibilities of those made redundant have then been dumped on already over-worked, more junior colleagues with no notice or clear explanation. Over the last 18 months there has been an increasingly toxic atmosphere within the business. I think this partly due to cost saving drives, but also due to out of touch leadership and lack of transparency and communication.

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Pure Gym Response
2y
Thank you for taking the time to leave us a review, we do appreciate all feedback and are sorry to hear that you are not having a good experience with us. We can see that you may be working with us currently, so would suggest that you reach out to your line manager or your HR Business Partner who will do their best to support.
1.0
Feb 15, 2018

You need the right click

Recommend
CEO approval
Business Outlook

Pros

Puregym as a company are very strong but are let down from a employee point of view by some clicks within some of the regions. Covering up shocking behaviours, unqualified manager Personal training. Then forcing out hard workers.

Cons

AGM role is the same as the GM role but with half the bonuses (when targets are realistic) and a £10000 per year wage difference. The company rewards key board warriors that claim to do hard work and not the individuals that truly work hard. You need to be in a click to advance within puregym. Puregym is no longer about great quality staff (managers) that are qualified Personal trainers providing a great member experience.

1.0
Jan 24, 2019

Assistant Manager

Recommend
CEO approval
Business Outlook

Pros

Decent gyms, friendly PT team, some great AGMs and GMs. Free gym membership.

Cons

Terrible company to work for, keep well away! Notorious in the industry for bullying and harrassment. No support and constantly being given unrealistic targets just to have a reason to punish you. They'll tell you one thing and then change their minds, criticising you for doing what they said the first time. When I was there at least 1 AGM or GM in a region was leaving each month, and senior management spoke openly about how their plans worked to get rid of them. No work life balance, not worth the money. Don't be fooled by the salary either; the higher ends specified are the bonuses that they'll make sure you don't get. Senior managers put so much pressure on you to bully the PT team into doing half your job for you people either submit and lose half their (unpaid) staff or refuse and get pushed out.

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Glassdoor has 823 Pure Gym reviews submitted anonymously by Pure Gym employees. Read employee reviews and ratings on Glassdoor to decide if Pure Gym is right for you.