ISCS Analyst/Associate Customer Support Analyst
Pros
Great Benefit of Stock Options
Cons
Health Coverage Benefits has been declining these past 10 years. The metrics of the length of phone calls outweighs the importance of first touch resolution. Some Supervisors care more about gossiping than becoming positive leaders within the department. Upper levels of ISCS are overworked. Favoritism is normal in all workplaces, however once a lie spreads its like wildlife in that department. Without upper ISCS management approval, you are not allowed to apply for other IS positions within Publix although you may be qualified. Publix CEO Todd Jones gives himself 56 percent pay ($730,000 pay raise) increase in 2016, and $2.476 million as ending 2017 salary and employees have had major hits to employee-owned stock this past decade with hardly ANY pay increases.
