ISCS Analyst/Associate Customer Support Analyst - ISCS Analyst Publix Employee Review

2.0
Mar 19, 2018
Recommend
CEO approval
Business Outlook

Pros

Great Benefit of Stock Options

Cons

Health Coverage Benefits has been declining these past 10 years. The metrics of the length of phone calls outweighs the importance of first touch resolution. Some Supervisors care more about gossiping than becoming positive leaders within the department. Upper levels of ISCS are overworked. Favoritism is normal in all workplaces, however once a lie spreads its like wildlife in that department. Without upper ISCS management approval, you are not allowed to apply for other IS positions within Publix although you may be qualified. Publix CEO Todd Jones gives himself 56 percent pay ($730,000 pay raise) increase in 2016, and $2.476 million as ending 2017 salary and employees have had major hits to employee-owned stock this past decade with hardly ANY pay increases.

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5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

You can buy stock after one year

Cons

Having to deal with rude customers

3.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing 401K, free stock after one year of employment, health insurance is very good for part-time employees if only getting it for yourself, management always approves time off requests, hours are always available, will work around school schedules, tuition reimbursement program, will reimburse you for gas for work-related expenses as needed and will put you in a hotel as needed for work-related reasons that are more than 50 miles from your home.

Cons

Not every store is the same, some stores are run better than others, some managers look down upon people with disabilities, and some see people with disabilities the same as someone without disabilities, they are very big about favoritism, you have to work a lot to earn a vacation, the company does not give out sick time and full-time gets the most benefits and is next to impossible to get full-time. Also, you practically have to be a former employee with a clean record or related in some way to a current employee to get a job with the company though Kentucky Publix's don't quite function that way.

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