Publix reviews

3.8

66% would recommend to a friend

(21,080 total reviews)
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Kevin Murphy

61% approve of CEO

62% positive business outlook

Publix has an employee rating of 3.8 out of 5 stars, based on 21,080 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Publix employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

21K reviews
5.0
Apr 17, 2014
Recommend
CEO approval
Business Outlook

Pros

There are endless avenues for advancement. Whether you want to pursue management at the store level, transfer to warehousing or support, there are very few positions that require a college degree. Most pre-requisites simply require experience with the company in certain positions. The company provides very thorough training and development for every single position. For management positions they do separate leadership development courses, informal mentorship programs, and various other supportive coaching methods. Pay is above average for the industry. Management pay is excellent, though major fluctuations in yearly income can result if moved from a higher profit store to a lower profit store, since a large portion of yearly pay is based on bonuses. Benefits are fantastic. Two retirement programs -- 401k with 50% company match up to a maximum of $750 per year, and an ESOP that results in the company giving associates shares of stock equal to a percentage of their gross pay for the year. The company firmly believes that associate ownership of the company helps ensure that it continues to be successful, and it's been an extremely successful model ever since it was created. Health insurance is adequate, though not as good as a national or multinational company would have. Weekly costs are not exorbitant. Life insurance is provided for any full-time associates free of cost. Also, four paid sick days per year (can be taken as hours as well), paid vacation (four weeks after 16 years of service), holiday bonuses (two-weeks pay for store associates and management, one week of which can be taken as paid vacation instead, if so desired), paid holidays, tuition reimbursement etc. Flexible scheduling, but even more so for part-time associates. An excellent place for those in school. Lot's of volunteer opportunities. The company is very focused on giving back to the community and regularly has opportunities to volunteer your time to assist the community for various projects such as food for sharing. Responsive and helpful corporate support departments. Very effective and return phone calls/emails promptly and helpfully.

Cons

Occasionally management promotion decisions can be made a bit hastily in trying to fill needed positions, which can sometimes result in choosing the wrong person for the job. This can be costly in many ways -- wasted money in training and coaching programs for the manager, and having to replace associates that leave because they are working under a manager that isn't the right fit. Sometimes it may be better to go without for a while rather than promote someone who isn't right for the position. Very slow to adapt to technological advances. This is both a bad thing and a good thing since it usually results in better-planned implementation of new technology. However, it's harder to catch up to competitors that have been offering certain things for years. The up and coming generation is extremely quick to adapt to new technology and will choose retailers that offer them something new and exciting in their experience over those slow to respond. We have to be more innovative and take more risks. Management work-life balance is very difficult to achieve. While in theory there are mandated guidelines for maximum weekly work hours, in practice these aren't treated terribly seriously. Reducing the hour requirement for managers will result in well-rested, happier managers who are going to be more productive and treat their associates better. Bizarre fluctuating work week pay (salary with chinese overtime) for management with a large portion of yearly pay based in bonuses. Work environment can vary drastically from store to store depending on the store manager. Some are excellent, invest in their team's growth, collaborate, train, and are not afraid of accountability. Others can be power-hungry, not open to suggestions for improvement, overly-demanding, inconsistent, not fair (show favoritism), etc. The entire climate of the store begins with the store manager -- this position is critical for both the associates/managers working there and the customers' perception of our company as a whole. I heard a store manager say that they are 'gatekeepers of the Publix brand,' which hits the nail right on the head.

4.0
Jun 15, 2008
Recommend
CEO approval
Business Outlook

Pros

The bonuses are very good, as a pharmacist, this is not the norm. Of all the supermarket chains in our area, Publix is the best. For the most part, employees are treated with respect.

Cons

Floating pharmacists are not fairly compensated. Publix does not pay as high a salary as many other companies. Sometimes, customers have unfairly high expectations, and are allowed to treat employees in a shabby manner. That mostly depends on the store manager.

1.0
May 18, 2019
Recommend
CEO approval
Business Outlook

Pros

-The pay is slightly higher than their corporate competitors, but not enough to justify the unattainable productivity requirements. -Some of your coworkers are nice enough people. All of the workers, regardless of their niceness level, are extremely hard workers, at a level I imagine official slaves would find disturbing. -You get paid weekly. That's it.

Cons

- The workload in the deli is tremendous. As a Deli Associate, you're part customer service/cashier, part butcher and cheese-cutter, part sub-maker and chef, and part janitor. - Many of the rules and requirements are ridiculously bureaucratic, petty, and unnecessary. Examples: We weren't even allowed to use steel wool to wash dishes. You had to log in at specific stations in your designated department. You could never clock in early, even by a minute, but never be more than 3 minutes late unless considered tardy, and "written up"/"counseled". Each week there was a new "dumb rule of the week" instituted, including having to wear safety goggles when washing dishes (which no one did). Even though I was mentioned in my evaluation by my manager as being a "great worker", I was written up for being tardy 2 days before my final work weekend (I had submitted my 2 weeks' resignation 1 week earlier already). -Some of your coworkers are a nightmare to work with. They are gossipy backstabbers, and will report any instance of imagined infraction to management. It is mostly a female-led department, and there is a lot of anti-male sentiment, including scapegoating principally male associates for "all of the world's problems". -Hours are slashed in "less busy" periods (which are still ridiculously busy) to only 1 day per week; however, in busy periods you can get prolonged periods of almost 40-hour-weeks as a part-timer. For some reason, Publix is allowed to do this, without giving part-timers benefits. -Publix uses an advanced propaganda system, advertising it as a "worker-owned company". But that is a sham. It has labor standards that would have been considered criminal 40 years ago. The principal owners of the company are now long-term stockholders, the corporate CEO and his greedy board, and the incompetent ancestors of the founder. The stock for new full-time employers is mostly worthless. -For the workload and skill requirement, the pay is subpar. -Full-time status is laughably hard to attain (maybe one position opens up in a year), and management "pits" associates against each other to see who will "rise to the top". Management tells most new part-time employees that they will be managers, which many associates "buy into". But this is just a manipulative technique to get employees to work even harder than they already are (which isn't possible) , as well as to get employees to "tattle" on their coworkers. It's like a sad version of 1984. -The customers are the most entitled, least grateful, most-demanding people I have ever had the displeasure of helping. They stare at you impatiently all of the time, verbally complain, and submit "bogus" complaints to management to get free products. -The sub-shop stays open far to late, until 10 pm, and you are required to make subs for customers even if they arrive at 9:59 pm (which they often do). Publix allows this to happen. Then, you have to "hustle" to clean the department before the 11 pm deadline (which 90% never happens). -We are required to stay after our appointed times at night. One night I had to stay until 1 am, 2 hours after my appointed leave time, because we had so many customers, and there was no reward, no "pat on the back", no nothing from management. However, if we come 4 minutes late, management will make a "major deal" of it. -Full-time associates are used as unofficial managers, but receive no extra pay. A few of these full-time associate are incompetent "kids" in their early 20s. Subsequently, you get "bossed around" by much of the department, and if you decline to not follow the often nonsensical directions of these "wannabe" managers, they inform official management, who then have conversations with you. -The turn-over is astronomical. In one week, three new associates quit. The majority of part-time associates are already looking for new jobs. -Management is petty. I politely walked away from a customer briefly to retrieve my cell phone off a counter (which I had dropped). It took three seconds. Management "freaked out", shouting "you never walk away from a customer!". She acted as if I had killed someone. -The toll the physical labor takes on your body is tremendous, and Publix only cares about liability, not your health and well-being. Associates have significant nerve damage (which makes sleeping hard), torn muscles, injured backs, battered knees, cut hands and fingers, broken bones, you name it. -There are no breaks...ever. The company does not allow any 15-minutes breaks per four-hour-work-period. And you need them to cope with the workload. Publix calls your unpaid 30-minute lunch a "break". If you attempt to take breaks, which I tried to do in the beginning, your coworkers and management alike will make an issue of it. They even discourage you from going to the bathroom, and call this "stealing minutes". Associates and managements literally stare at you as you go and come back from the bathroom. It's creepy. -Publix brags about its charitable givings, but all of that is tax-deductible. That tax income should instead go to the government, to be used to fund public schools, roads, healthcare, etc, not to Publix's preferred "tax haven charities".

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