A great place to develop yourself
Pros
Really great company to work for if you want to develop yourself and make some decent money. Great working culture, you will get to know people from all over the world and build your network within the company. Canteen is subsidized and the food is decent. Great benefits, opportunity to invest in shares (definitely do this if you have just landed a job with PayPal). There are some really great people there too who are passionate and knowledgeable about their job. For my first two years with the company I worked under an excellent manager who would walk through walls for his team, had in depth product and process knowledge and was a true motivator. However on the flipside to that, the manager I had for my second 2 years was the polar opposite, sparse product knowledge, few contacts within the company, no idea of chain of escalation, did not inspire or motivate, did not respond to emails and regularly attempted micro managing people who did not require management/training in the area identified. Overall it's a really nice place to work, the people there are what make it what it is,I have made friends at PayPal that I will have for life. The training is excellent (access to Harvard training courses), PayPal will sponsor your studies if they are industry relevant. The integration team does a really good job of supporting the sales floor. PayPal's technology is the industry standard, you will become proficient in some of the world's leading software. PayPal are also a company that will stick by you in difficult times. I suffered with a medical condition which resulted in me missing quite a bit of work and the company was always supportive and accommodating in granting leave.
Cons
These cons are in relation to the telesales department and are not reflective of the company as a whole. Your experience can vary depending on your manager. I had the best 2 years of my career to date when I started with PayPal but once I changed teams due to an organizational shift I found myself reporting into a manager who I felt was under qualified and did more to antagonize staff than motivate them. The vast majority of managers working at PayPal are highly competent and professional but like any company in the world you can sometimes end up with a manager that makes life difficult. I was in a sales position so naturally the role can get stressful from time to time, however this seems to be shifting in the wrong direction for PayPal's sales team as the market reaches saturation. Sales agents who wish to make decent commission can expect to self prospect 80-90% of their leads as the lead generation team tend to recycle dead leads and non profitable companies over and over again! Investment and proper utilization of software can solve that problem but there seems to be a lack of interest/innovation at the management level of lead gen.
