PayPal reviews

3.6

58% would recommend to a friend

(9,611 total reviews)
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Enrique Lores

49% approve of CEO

43% positive business outlook

PayPal has an employee rating of 3.6 out of 5 stars, based on 9,611 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PayPal employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

10K reviews
1.0
Aug 21, 2024

My how the mighty have fallen

Recommend
CEO approval
Business Outlook

Pros

Pays decently well for most positions, unlimited PTO and a one-month sabbatical every 5 years

Cons

It is somewhat shocking how quickly PayPal went from being an amazing employer to an outright terrible one. It started under the previous senior leadership team, where we had great products but absolutely ran out of new ideas - became reactive rather than proactive to what our competitors were doing, the stock tanked, we cleaned house and brought in Alex Chriss as CEO. Alex cleaned out the rest of the senior leadership team and brought in the most useless set of leaders imaginable from the top down. Across the company, pretty much all folks in positions of leadership were laid off or pushed out, and replaced with the most useless group of people imaginable. Their only solution to growth is massive layoffs at least once annually, though it's starting to be more often than that. In addition to a product roadmap that consists of nothing other than reactive measures, the company is just as reactive to the changes being made at other tech companies. A return-to-office mandate of 3+ days per week came through, as well as telling all remote employees that they either move near an office or that they are stuck where they stand in their current roles. Overall, it's an extremely painful place to work now - infinite churn of busy work to satisfy completely misguided requests from senior leadership, all of which leads to nothing new or useful.

1.0
Aug 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Very good user research facility

Cons

The problem is management and executives have in place bonus schemes that rewards incremental increases in revenue from PayPal's primary drivers. This results in poor culture, zero innovation (or ability to act upon innovation) as everyone scrambling for short term gain. This is mostly reflected by the ability of Apple Pay to basically subsume everything PayPal had been striving towards for decades. There are more problems contributing to poor work environment, but in essence the company business model has been regressing to operating on a bank's slim profit margins but with the overhead of a luxurious tech company.

2.0
Jan 3, 2023
Recommend
CEO approval
Business Outlook

Pros

Nothing notable. I'd say the salad bar was decent at office but I dont really miss it. Despite the cons below, I'd still recommend the company because not all teams are alike. If you are lucky, you might end up in a good org with a good team.

Cons

1. Was typecast into a maintenance project/working on a legacy code base. Because of parental leaves, couldnt look for jobs outside. Despite expressing need for more challenging work for 2 years, NOTHING was done. 2. WLB - imbalanced on-call support. I was made to be the primary on-call guy for supporting a legacy app that was prone to frequent crashes. Not given cycles to improve its tech stack/performance, just to keep supporting it till its deprecation. 3. Because of above, no room for personal career growth/skillset upgrade. 4. Bad/basic parental policy. The managers treat you like you are going on a vacation if you take parental leave. 5. Disgruntled old time employees who liked being knowledge silos and hated sharing their knowledge unless coddled/getting manager involved.

Viewing 97 - 99 of 9,611 Reviews

Glassdoor has 11,113 PayPal reviews submitted anonymously by PayPal employees. Read employee reviews and ratings on Glassdoor to decide if PayPal is right for you.