Pros
Co-workers and benefits. The sense of community is astounding. Gained really good friends here. Support (on and off work) from co-workers is unbelievable, and few examples of people ready to walk over your dead body to achieve things wont diminish this as a Pro. The benefits are also very good: VHI cover (half paid by company); paid sick leave (up to 6 month covered); sabbatical leave (every 5th year - paid month off); free gym; long 4 days working shift of 10.5 hours (0.5 - unpaid lunch time), but gives you 3 days off, which is great.
Cons
When I started, I thought it's a job for life, but gradually I became disillusioned by my initial feelings. Company's motto/slogans are preached (drilled to you) constantly, but in reality exist only on paper. For example "being open honest and direct" is working only when your thoughts are aligned with management/company's ones, I was warned in 1 on 1 session, not to voice my opinion, as it is highlighting deficiencies in companies rules/behaviour. Growth available is only horizontal, as vertical promotions are done through "who you know, not what you know" basis (favouritism). One of the few "proper" adequate managers even recommended just to "smile and wave" on everything, get along so called. How can this be an option in innovative company. By my nature never backed down or backed off from work, but recently came across such a situation: helping out other team (full time basis) in performing their tasks with training given 1,5 hours of up-skill, while normal agents and people after me receive full blown training of 1-4 weeks, on top of that my metrics were measured as theirs!!! That's fair?! Even though I receive constant praise from other teammates (through helping in their tasks with my expertise), my direct team leader continue to say that is just part of my duties, however other people receive awards for less significant contribution. Consequence - good specialists are staying at their current tasks and favourites got higher promotion, forcing specialist to look for another options outside this company. Yearly review, supposedly confidential, are backfiring on people speaking their mind as well. Vicious circle - of whoever want to make a change and company to prosper is just not listen to. Good company should praise good employees and make them as welcomed as they can, as in return employees could give extra for the company. Not for me at this stage, not here.
