- company is starved of competent management in the NYC/CT district
- pay for sales associates is minimum wage ($15/hour), or about $26k/year for full time hours. Team leads get about a $1 more per hour. So working in NYC, one of the most expensive cities in the world, you’d be lucky to crack $30k for the year. Assistant Store Managers make around $48k per year. Some General Managers make over $100k.
- you sometimes will get your weekly schedules with only 3 days notice, despite state requirement of 2 weeks notice
- if management schedules you for your usual days off when you have class or an exam, it’s up to you to find coverage
- company policy states that no managers can write you a letter of recommendation
- nepotism runs deep and hiring and promotions are based on popularity contests with management, nothing to do with merit or qualifications
- diversity at the management level is non-existent and POC staff feel the effects of this
- salary is also determined by how chummy you are with management, not skill
- retail staff is expected to bend over backwards for all customers, right or wrong. This means associates MUST accept ANY and ALL returns, despite the garments age (could be one month old, could be 15 years old, could be dirty boxers). Over time, you realize that this is both terrible for morale & terrible for the environment. Handing out free new jackets to anyone that comes in with an old one, is unpleasant for the sales associate and for Mother Earth
- You must request time off 3 weeks in advance and management is very slow to approve PTO. So good luck if you want to book a flight, as prices will likely jump up at least $100 before you get approved to go anywhere.
- no career advancement opportunities. You are expected to “stay in your lane” and keep the store clean and customers happy. Don’t expect to get any exposure to corporate employees or opportunities
- management expects employees to break their backs, but for no rewards or recognition. Some stores will reward their employees during the grueling holiday season with bagged popcorn and cookies in the break room.
- management will ask staff to essentially profile customers when they suspect criminal activity
- bullying is often not taken seriously by management unless it suits their agenda
- you will generally not have any access to HR, as things are ran on a store by store basis by the managers
- management does not care about the growth of employees since everyone is minimum wage/replaceable in their minds.
- the “cool” culture that you’d read about in Let My People Go Surfing does not exist at the retail level. You can’t just leave your shift in the middle of the afternoon to go to the beach. There is no employer provided child care options for employees with kids
- being retail, most employees (with the exception of store managers) are furloughed right now with the pandemic going on
- the stores are effectively return centers for the online channel