Old Navy reviews

3.6

61% would recommend to a friend

(14,666 total reviews)
avatar

Horacio “Haio” Barbeito

70% approve of CEO

53% positive business outlook

Old Navy has an employee rating of 3.6 out of 5 stars, based on 14,666 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Old Navy employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

15K reviews
4.0
Feb 5, 2026

Love it

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Discount, nice people, always busy

Cons

Some customers are difficult to make happy

3.0
Feb 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Entry-Level Friendly: It is widely considered a solid "first job" for students or those with no retail experience. The hiring process is generally accessible, and paid training is provided. Casual Work Environment: The dress code is relaxed (often wearing the brand's clothes), and the general atmosphere is described as high-energy and social. Many employees report making good friends with coworkers. Scheduling Flexibility (Variable): While this varies by store, the job can often accommodate student schedules (evenings and weekends). Students in Canada often find it easier to balance with school compared to food service jobs. Internal Mobility: If you perform well, there are opportunities to move into different roles (from sales floor to merchandising or cash) or transfer to other locations/brands within the Gap Inc. family

Cons

Pressure for Credit Cards & Loyalty: This is the most frequently complaint you'll encounter making interacting with customers superficial at times. Cashiers and floor staff are under significant pressure to meet quotas for signing customers up for the Old Navy credit card and loyalty program ("Navyist Rewards"). Failure to meet these goals can sometimes lead to reduced hours or coaching from management Inconsistent Hours: "Payroll cuts" are common. If the store is not meeting sales targets, part-time shifts are often the first to be cut. You might be scheduled for 15 hours one week and 4 hours the next

3.0
Feb 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Cool clothes liked the place

Cons

Not much to say on here

Viewing 151 - 153 of 14,666 Reviews

Glassdoor has 15,392 Old Navy reviews submitted anonymously by Old Navy employees. Read employee reviews and ratings on Glassdoor to decide if Old Navy is right for you.